Sales Associate

Moss; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career progression

Training and development

Culture of energy

Recognition

Job summary

Moss is hiring to join a store culture that values energy, curiosity and genuine connections. This role isn’t just about selling; it’s about helping customers feel incredible in what they wear and turning everyday interactions into memorable moments.

You’ll be at the heart of the Moss store experience, creating standout moments, delivering exceptional service, and growing with a brand that recognises your contribution through training, development and real career progression.

Job description

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don’t just hire for experience, we hire for Spirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn’t about folding clothes or standing behind a till.

This is about:

• Helping someone feel incredible in what they wear
• Turning everyday interactions into memorable moments
• Building confidence—both yours and your customers’

We call it the Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You’ll Be Doing

You’ll be at the heart of the store experience:

• Creating standout customer moments – welcoming, advising, styling, and building genuine connections
• Driving results naturally – through great service that feels effortless, not pushy
• Keeping the store sharp and inspiring – from visual displays to product availability
• Being part of a team that has your back – supportive, positive, and full of energy
• Learning constantly – from product knowledge to styling to commercial awareness

Who This Is Perfect For

If you’ve never worked in retail:

You’ll thrive here if you:

• Love talking to people and making them feel comfortable
• Bring positive energy and a willingness to learn
• Want a role where you can grow confidence fast

No experience? No problem. We’ll teach you everything, skills can be trained, attitude can’t.

If you have retail experience:

• Want more than just transactions—you want impact
• Take pride in delivering exceptional service
• Enjoy hitting targets because you’ve created great experiences
• Are ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to connect and start conversations
• A passion for helping people look and feel their best
• Curiosity about style, trends, and how to deliver great results
• A team-first mindset with a positive, can-do attitude

What You’ll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution—not just your results

Why Moss?

Because here, you’re not just part of a store—you’re part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that’s exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you’re looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.