Store Manager

Moss; Cheltenham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

70% employee discount

Team reward pay up to 15%

Refer a Friend £500 bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted gym membership

Life Insurance

Ongoing development

Moss Learning access

Employee Hub access

New baby gift

Job summary

Moss in Cheltenham is seeking an experienced Retail Manager to lead store performance, deliver a premium customer journey and drive commercial success. You will mentor colleagues, optimise operations, and ensure the Moss Essentials of Service are delivered consistently across all touchpoints.

As a brand ambassador, you will blend product expertise with data insights, coach teams to achieve KPIs, manage stock and merchandising, and act as a proactive area-wide support for the Area Manager.

Qualifications

• Experienced in retail operations and customer service with knowledge of fashion trends.
• Ability to leverage sales and performance insights to improve store results.
• Capable of creating engaging brand-aligned visual displays.
• Understanding of retail growth strategies is a plus.

Responsibilities

• Lead store performance with a focus on exceptional customer experience.
• Develop and coach the team to achieve KPI targets and service standards.
• Ensure stock control, stock delivery and VM standards are maintained.
• Utilise data to inform decisions and drive commercial initiatives.
• Collaborate with Area Manager to support regional goals.

Skills

Retail operations

Data analytics

Visual merchandising

People management

Tools

POS systems

Job description

Purpose of the Role

You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.

Key Responsibilities

• Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
• You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
• Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
• Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
• You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
• Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
• You are a key player within the Area and actively supports the Area Manager.
• Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
• You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
• Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.

What You'll Need to Succeed

Technical

• Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
• Experienced in creating diverse and brand-aligned visual displays.
• Understanding of retail business growth strategies.

About You

• Reflects the aesthetic of Moss through personal style and presentation.
• Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
• Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.