Deputy Manager

Moss; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

70% employee discount

Generous bonus scheme

Refer a Friend bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to online learning platform

New Baby Gift

Job summary

A leading menswear brand is seeking a Deputy Manager in Greater London. This role involves guiding the team to deliver excellent customer experiences while driving store performance through skilled leadership and operational efficiency. The successful candidate will benefit from a generous employee discount, a bonus scheme, and opportunities for professional development. Join a brand with over 170 years of tailoring know-how and help shape positive customer interactions.

Qualifications

• Experienced in retail operations and customer service.
• Knowledgeable in global fashion trends.
• Ability to leverage sales insights to improve customer experiences.
• Skilled in creating brand-aligned visual displays.

Responsibilities

• Lead the store for outstanding customer experience.
• Support Store Manager in driving productivity.
• Conduct coaching and feedback sessions for team development.
• Utilise data for decision-making to enhance performance.
• Manage recruitment and colleague lifecycle processes.
• Oversee stock handling and deliveries effectively.
• Maintain high visual merchandising standards.

Skills

Customer service experience

Retail operations knowledge

Data analytics

Visual merchandising

Job description

Overview

Moss Greater London, United Kingdom

Deputy Manager

Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand; we are “Styling individuals for moments that matter.” We’re by customers’ side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. We work collaboratively and use agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact.

Purpose of the Role:

You are an inspirational role model who assists the Store Manager in leading all aspects of store performance. You will guide and motivate colleagues to deliver performance through a consistent customer journey and create an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes with a strong background in retail management. You will possess people skills and a high level of operational efficiency to commercially drive the business forward.

Key Responsibilities

• Lead the store to deliver an outstanding in-store customer experience, embedding the Moss Essential Steps of Service, actively greeting, listening, and offering bespoke advice while selling in a professional and passionate way.
• Support the Store Manager in driving high productivity by modelling an environment where the team strives to achieve and exceed one transaction per hour.
• Lead and develop the team; conduct regular coaching and feedback sessions focusing on personal development and KPI achievement to cultivate a high-performance culture.
• Utilise sales and customer data to inform interactions, ensuring decisions enhance customer satisfaction and store performance.
• Participate in management reviews: discuss, analyse, agree, and implement plans for all commercial and operational initiatives.
• Follow People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
• Proactively recruit Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
• Oversee key seasonal cycles to align processes with market demands, ensuring operational responsiveness and continuity.
• Manage deliveries and stock handling in a timely manner, adhering to stock control procedures to minimise loss and out-of-stocks.
• Deliver and maintain high Visual Merchandising standards, both sartorial and commercial, as part of the customer experience.

What You'll Need to Succeed

Technical:

• Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success and improve customer experiences.
• Experience creating diverse and brand-aligned visual displays.
• Understanding of retail business growth strategies.

About You

• Reflects the aesthetic of Moss through personal style and presentation.
• Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
• Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. We are not able to support visa applications or future sponsorship.

Seniorities and Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales, Customer Service, and Management
• Industries: Retail and Retail Apparel and Fashion

Referrals increase your chances of interviewing at Moss by 2x.