Deputy Manager

Moss; Staines-upon-Thames; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Employee Discount

Team Reward Pay Scheme

Refer a Friend Bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Learning Platform

Employee Hub

New Baby Gift

Job summary

Moss in Staines-upon-Thames is looking for a Store Leader to inspire and lead the team towards achieving exceptional customer service and store performance. In this role, you will guide the team, conduct coaching sessions, and utilize data to inform decisions. With a strong background in retail operations, your communication skills will help foster a high-performance culture. Moss offers a range of benefits, including a 70% employee discount, a generous bonus scheme, and life insurance.

Qualifications

• Experienced in retail operations and exceptional customer service.
• Knowledgeable in global fashion trends and data analytics.
• Strong communication and relationship-building skills.

Responsibilities

• Lead store performance and motivate colleagues.
• Ensure high customer satisfaction through exceptional service.
• Conduct coaching and feedback sessions for team development.
• Utilize sales data to inform business decisions.
• Manage stock deliveries and visual merchandising standards.

Skills

Retail operations experience

Customer service

Knowledge of fashion trends

Data analytics

Communication skills

Time management

Job description

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens.

Purpose of the Role:

You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand and an expert in product, systems, and processes. With a strong background in retail management, you will possess people skills and a high level of operational efficiency to commercially drive the business forward.

Key Responsibilities:

• As a leader of the store, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
• You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
• Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
• You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
• Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with People Team.
• You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
• Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
• You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
• Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.

What You'll Need to Succeed:

Technical:

• Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
• Experienced in creating diverse and brand-aligned visual displays.
• Understanding of retail business growth strategies.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
• Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedInMoss

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.