Store Manager

DELIVEROO; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Site Manager to enhance site performance and customer satisfaction. This role involves leading a dynamic team, ensuring compliance with health and safety standards, and driving operational excellence. With a focus on continuous improvement, you will foster a positive work environment while managing costs and maintaining high operational standards. Join a fast-growing startup that values diversity and offers competitive benefits, including generous annual leave and health perks. If you're eager to grow and thrive in a vibrant setting, this opportunity is perfect for you.

Benefits

Competitive Pay

Up to 5% Matched Pension Contributions

Share Awards

Free Deliveroo Plus

Team Lunches

Generous Annual Leave

Healthcare

Gym Memberships

Wellbeing Apps

Family-Friendly Policies

Qualifications

• 1-2 years of junior management experience in food & beverage.
• Proven ability to influence KPIs and grow order volume.

Responsibilities

• Oversee daily site operations and lead your team.
• Ensure compliance with health & safety regulations.
• Manage costs within budgets and maintain accurate records.

Skills

Junior Management Experience

Problem-Solving Skills

Communication Skills

Knowledge of Food Safety Standards

Adaptability

Tools

Looker

Job description

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Store Manager

HM - Chris Ashe
Location - Bristol

Deliveroo

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We continue to operate in a competitive marketplace and have achieved significant growth, including in our New Verticals business, which encompasses site operations across delivery-only sites like Editions and HOP.

We are innovating continuously and challenging ourselves to deliver more. We are investing in new teams and launching innovative products. It's an exciting time to join us as we build on our progress.

Editions

Deliveroo Editions are the world's first delivery-only kitchens, helping our restaurant partners succeed. Since 2017, we have operated across various markets, perfecting fast and efficient delivery. These kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders at high standards, outperforming traditional brick-and-mortar KPI’s. Leading brands like Dishoom, Wingstop, Five Guys, and Pickl have chosen Editions to expand their brands. Editions is a network of high-demand, delivery-only kitchens bringing exclusive restaurant brands into new areas.

Site Operations

Great people drive our business forward. We are always looking for new team members. Even if you lack exact experience, we want to hear from you. Interested? Check out our Site Manager role and apply below to join the Roo family.

The Role

The Site Manager's role is to maximize site performance by improving customer satisfaction, boosting productivity, controlling personnel costs, maintaining stock accuracy, and minimizing wastage. You will foster a positive environment, develop and train your team, and ensure operations are safe, legal, and compliant.

What You’ll Be Doing

• Oversee daily site operations.
• Lead your team, collaborate with the multi-site manager to meet company goals, and prioritize tasks effectively.
• Uphold Deliveroo values and ensure your team embodies them.
• Develop, train, and motivate staff to meet targets.
• Achieve operational KPIs and seek continuous improvement.
• Ensure compliance with SOPs through supervision and coaching.
• Manage costs within budgets, including Opex, maintenance, utilities, and labor.
• Maintain accurate operational and financial records.
• Uphold high standards of cleanliness, organization, and space management.
• Ensure health & safety and food safety regulations are followed, including training and accountability.
• Supervise timekeeping and staffing levels.
• Conduct health & safety audits and participate in meetings.
• Monitor customer feedback and seek improvement opportunities.
• Manage relationships with restaurant partners and external stakeholders.
• Collaborate across teams to improve operations and participate in projects.

Requirements

• 1-2 years of junior management experience in food & beverage, ideally in restaurants.
• Adaptability and openness to change.
• Proven ability to influence KPIs.
• Commercial awareness to grow order volume and GMV.
• Problem-solving skills in a fast-paced environment.
• Knowledge of food safety and health & safety standards.
• Experience leading a team of several direct reports.
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Tech-savvy, comfortable with numbers (Looker experience preferred).
• Positive attitude, eager to grow with Deliveroo.
• Right to work in the country.
• Willingness to work weekends as required.

Workplace & Diversity

We value diversity and prioritize employee welfare. We offer competitive benefits across health, family, finance, community, growth, and relocation. We embrace inclusivity regardless of gender, race, sexuality, religion, or personal preferences. If you love food and want to be part of a fast-growing startup, join us!

Our benefits include:

• Competitive pay with potential bonuses and relocation support.
• Up to 5% matched pension contributions.
• Share awards for some roles.
• Free Deliveroo Plus, team lunches.
• Generous annual leave and volunteering days.
• Healthcare, gym memberships, wellbeing apps, and other benefits.
• Family-friendly policies, learning opportunities, and social events.