Store Manager

Chopstix Group; Bristol; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

50% Employee discount

Hybrid work model

Company Pension Plan

Medicash

Cycle to Work Scheme

Wellbeing Support

Wages in Advance

Job summary

Chopstix Group is seeking a General Manager to lead a restaurant team with a hands-on, frontline leadership style. You will drive performance, coach staff, and balance speed with outstanding customer service across busy shifts.

You will manage labour, food costs, and guest experience while delivering strong results. Join a dynamic QSR family focused on growth, inclusivity, and operational excellence.

Qualifications

• Proven experience leading high-performing teams in hospitality or QSR.
• Hands-on leadership style with ability to set standards.
• Strong commercial awareness to drive sales and profitability.
• Experience managing labour, food costs and controllable expenses.
• Passion for delivering exceptional customer experiences.
• Experience building positive, inclusive team cultures.
• Strong problem solving and decision making in fast-paced environments.
• Excellent communication across all levels of the business.

Responsibilities

• Lead and develop high-performing teams across shifts to deliver excellent service.
• Drive sales, profitability, and productivity through oversight of operations and guests.
• Monitor key metrics like labour, food costs, and guest satisfaction to improve results.
• Coach, mentor and succession plan to grow internal talent.
• Ensure high standards of food quality, cleanliness, safety, and operations.
• Deliver bold and engaging guest experiences while maintaining brand integrity across locations.

Skills

Leadership

Team development

Hospitality/QSR

Commercial acumen

Communication

Job description

As a General Manager, you'll be the driving force behind your restaurant's success, creating a high-performance culture where people thrive, standards stay high, and results follow. Are you a leader who loves being at the heart of the action? A coach who develops great people? A commercially minded operator who knows how to balance pace, performance, and customer experience? Join us and Lead the Way, inspiring your team to deliver bold flavours, exceptional service, and outstanding results every day., Competencies Acting with Integrity Championing Customer Needs Building and Supporting Teams Communicating Effectively Delivering High Quality Work Developing Talent Driving for Results Teamwork

• Proven experience leading and developing high-performing teams within a fast-paced hospitality, retail, or QSR environment
• A hands-on leadership style with the confidence to lead from the front and set the standard for others
• Strong commercial awareness, with the ability to interpret performance data and drive sales, profitability, and productivity
• Experience managing key business metrics, including labour, sales, food costs, and controllable expenses
• A passion for delivering exceptional customer experiences and creating loyal Flavour Cravers
• The ability to coach, develop, and inspire individuals to reach their full potential
• Experience building positive, inclusive, and engaged team cultures where people feel valued and supported
• A proactive approach to problem solving and decision making in a fast-paced environment
• High standards when it comes to food quality, cleanliness, safety, and operational excellence
• The ability to adapt quickly, prioritise effectively, and remain calm under pressure
• Strong organisational, planning, and time management skills
• Confidence managing recruitment, onboarding, training, and succession planning activities
• Excellent communication skills, with the ability to build strong relationships across all levels of the business
• A genuine alignment with our values of Take Pride, All In Together, Quick to Shift, and Lead the Way
• The ambition, resilience, and drive to grow your restaurant, develop your people, and deliver outstanding results Join QSRP: where the good growth happens

is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,

About the position Bench General Manager - Future leadership opportunities across the region!

As Chopstix continues to grow, we're building a pipeline of talented General Managers ready to lead future store openings and take advantage of exciting opportunities as they emerge across the region.

As part of our growth plans, we're building a network of talented leaders who are ready to step into opportunities created by new store openings, business expansion, and career progression across the region.

As a Bench General Manager, you'll play an important role in supporting our long-term success while positioning yourself for the next exciting step in your leadership journey.

About the Position - This isn't just a job, it's your chance to be part of something fast, bold, and growing.

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together! At Chopstix we are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

Up for travelling around the area as we expand across the region - flexibility is key!

• Recognize and nurture potential within your team?
• Deliver exceptional customer service every time?
• "Lead The Way" in daily operations
• Drive business performance
• Develop and coach the team
• Deliver strong results across service and sales

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• Enivironmental sustainability is in the center of the way we operate
• We care about diversity, equity and inclusion and make everyone feel equally welcomed
• Salary up to £37,000 pa (Depending on Location)
• 50% Employee discount
• 45 Hour contract
• Online Discounts in High Street Stores - My Staff Shop
• Medicash
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice - via Charles Cameron
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance - Stream
• Incentive Schemes
• Refer A Friend Scheme