Store Manager

Chopstix Group; West Carr; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

50% Employee discount

Company Pension Plan

Hybrid work model

Wellbeing Support

Cycle to Work Scheme

Incentive Schemes

Job summary

Chopstix Group is seeking a General Manager to lead one of our fast-paced UK restaurants, building a high-performance culture where standards stay high and guests enjoy bold flavours.

You''ll coach teams, manage recruitment, onboarding, training, and succession planning while driving sales, labour costs, and food costs.

Join a company that values pride, teamwork, and quick to shift, with hybrid working and opportunities across our international head offices.

Qualifications

• Proven experience leading and developing high-performing teams in fast-paced hospitality or QSR.
• Hands-on leadership style with the confidence to lead from the front and set the standard for others.
• Strong commercial awareness with the ability to interpret performance data and drive sales, profitability, and productivity.

Responsibilities

• Lead and develop high-performing teams to deliver exceptional service.
• Set standards for food quality, cleanliness, safety and operational excellence.
• Coach and inspire individuals to reach their potential.
• Drive labour, food costs, and controllable expenses while maintaining customer experience.
• Recruit, onboard, train, and succession plan activities.

Skills

Proven leadership experience

People development

Commercial mindset

Data-driven decision making

Recruitment onboarding

Job description

As a General Manager, you'll be the driving force behind your restaurant's success, creating a high-performance culture where people thrive, standards stay high, and results follow. Are you a leader who loves being at the heart of the action? A coach who develops great people? A commercially minded operator who knows how to balance pace, performance, and customer experience? Join us and Lead the Way, inspiring your team to deliver bold flavours, exceptional service, and outstanding results every day.

• Proven experience leading and developing high-performing teams within a fast-paced hospitality, retail, or QSR environment
• A hands-on leadership style with the confidence to lead from the front and set the standard for others
• Strong commercial awareness, with the ability to interpret performance data and drive sales, profitability, and productivity
• Experience managing key business metrics, including labour, sales, food costs, and controllable expenses
• A passion for delivering exceptional customer experiences and creating loyal Flavour Cravers
• The ability to coach, develop, and inspire individuals to reach their full potential
• Experience building positive, inclusive, and engaged team cultures where people feel valued and supported
• A proactive approach to problem solving and decision making in a fast-paced environment
• High standards when it comes to food quality, cleanliness, safety, and operational excellence
• The ability to adapt quickly, prioritise effectively, and remain calm under pressure
• Strong organisational, planning, and time management skills
• Confidence managing recruitment, onboarding, training, and succession planning activities
• Excellent communication skills, with the ability to build strong relationships across all levels of the business
• A genuine alignment with our values of Take Pride, All In Together, Quick to Shift, and Lead the Way
• The ambition, resilience, and drive to grow your restaurant, develop your people, and deliver outstanding results Join QSRP: where the good growth happens

is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries.

Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,.

So, are you ready to dive into a career that's as exciting as our menu?

About the position This isn't just a job, it's your chance to be part of something fast, bold, and growing., Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration.

At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

At Chopstix we are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

• Infuse fun into the workplace?
• Up for late nights? We may trade until 4am on select nights in certain locations - flexibility is key!
• Recognize and nurture potential within your team?
• Deliver exceptional customer service every time?
• Lead The Way" in daily operations
• Drive business performance
• Develop and coach the team
• Deliver strong results across service and sales

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• Enivironmental sustainability is in the center of the way we operate
• We care about diversity, equity and inclusion and make everyone feel equally welcomed,
• Salary up to £37,000 pa (Depending on Location)
• 50% Employee discount
• 45 Hour contract
• Online Discounts in High Street Stores - My Staff Shop
• Medicash
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice - via Charles Cameron
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance - Stream
• Incentive Schemes
• Refer A Friend Scheme