Store Leader

TGJones; Lichfield; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

In-store discounts

Flexible shifts

Company pension

Employee assistance programme

Job summary

TGJones is seeking a Store Leader to guide a high-performing team and deliver exceptional customer service while achieving business objectives.

You will lead by example, manage store performance, and ensure a compliant, safe shopping environment. The role requires flexibility to support across stores and a focus on staff development to create lasting memories for customers.

Qualifications

• Retail leadership experience with a track record of delivering customer service excellence
• Knowledge of KPIs such as ATV and TPC and how to translate them into actions
• Strong communication skills across levels of the business
• Experience developing colleagues and driving performance through coaching
• Flexible/adaptable mindset with willingness to support across stores as needed

Responsibilities

• Inspire and engage your team to achieve high standards and performance
• Review trading plan with Cluster Manager and set actions to drive store success
• Maintain high standards of safety, compliance and operations
• Foster learning and development to support colleagues' skills and confidence

Skills

Retail leadership

KPIs (ATV, TPC)

Communication

People development

Flexible/adaptable

Team motivation

Tools

POS systems

Job description

Store Leader

Contract Type: Permanent

Working Hours: 39 hours per week working any 5 out of 7 days including weekends

Salary:£26,912

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we've proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we're entering an exciting new chapter with bold ambitions to become 'Your Hub of the High Street'.

About the role

As a Store Leader you'll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers, and our colleagues to feel proud to be part of the story we're creating together. From first days at school to first birthdays and beyond, you'll play a key role in helping our customers find everything they need to create meaningful moments and lasting memories. Key responsibilities will include;

• Inspiring and engaging your team to achieve outstanding standards and performance, aligned with the objectives of the Trading Plan
• Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store - reporting back to your team on store, cluster and area performance
• Fostering a strong sense of pride across the store by ensuring colleague and customer areas are well-maintained, while upholding high standards of safety, compliance, and operational excellence
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome

About you

We're looking for driven leaders who are focused on building a meaningful career - not just securing their next role. You'll have a deep commitment to delivering exceptional in-store experiences, setting high operational and service standards, and inspiring your team to achieve collective success. As a Store Leader, your influence will shape both team performance and the overall customer journey. Skills needed for this role will include;

• Retail leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV and TPC
• Proven experience leading by example - actively engaging with your team on the shop floor and driving performance through hands-on support
• A flexible and adaptable mindset, with the willingness to provide support across other stores in the area as required
• Strong relationship-building skills, with the ability to communicate clearly, confidently, and effectively across all levels of the business
• Experience of supporting colleague training and development, and motivating teams adopting an 'engage' rather than 'tell' approach

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you're just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

At TGJones, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you're welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we're happy to help!