Store Leader

TGJones; Hitchin; On-site; GBP 24,220 - 29,603; Full time

Benefits offered by this job

In-store employee discounts

Third-party discounts

Employee assistance programme

Flexible shifts

Company pension

Job summary

TGJones is seeking a Store Leader to drive exceptional customer service and achieve business objectives across a store. You will lead by example on the shop floor, align with the trading plan, and foster a culture where colleagues develop their skills and feel valued.

The role emphasizes strong leadership, safety, compliance and a commitment to delivering memorable in-store experiences for customers and the local community.

Qualifications

• Retail leadership experience and ability to guide a store team.
• Strong customer service focus with experience in a fast-paced setting.
• Hands-on leadership style, coaching colleagues on the shop floor.
• Familiarity with KPI metrics like ATV and TPC.
• Flexible and collaborative approach to multi-store support.

Responsibilities

• Inspiring and engaging your team to meet high standards and performance.
• Reviewing the trading plan with the Cluster Manager and setting key actions.
• Maintaining a safe, compliant and well‑presented store environment.
• Developing colleagues through on-the-job training and recognition.

Skills

Retail leadership

Customer service

Team management

KPI awareness

Job description

Store Leader

Salary: £26,912

With a rich heritage and a new name, TGJones is the fresh face of a much‑loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.

About the role

As a Store Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers, and our colleagues to feel proud to be part of the story we’re creating together. From first days at school to first birthdays and beyond, you’ll play a key role in helping our customers find everything they need to create meaningful moments and lasting memories.

Key responsibilities

• Inspiring and engaging your team to achieve outstanding standards and performance, aligned with the objectives of the Trading Plan
• Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store – reporting back to your team on store, cluster and area performance
• Fostering a strong sense of pride across the store by ensuring colleague and customer areas are well‑maintained, while upholding high standards of safety, compliance, and operational excellence
• Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self‑awareness to support our colleagues in an environment where everyone feels valued and welcome

About you

We’re looking for driven leaders who are focused on building a meaningful career – not just securing their next role. You’ll have a deep commitment to delivering exceptional in‑store experiences, setting high operational and service standards, and inspiring your team to achieve collective success. As a Store Leader, your influence will shape both team performance and the overall customer journey.

Qualifications

• Retail leadership experience (preferably in a fast‑paced environment) with working knowledge of KPI’s such as ATV and TPC
• Proven experience leading by example – actively engaging with your team on the shop floor and driving performance through hands‑on support
• A flexible and adaptable mindset, with the willingness to provide support across other stores in the area as required
• Strong relationship‑building skills, with the ability to communicate clearly, confidently, and effectively across all levels of the business
• Experience of supporting colleague training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Benefits

Company benefits for our store colleagues include in‑store employee discounts, generous third‑party discounts, employee assistance programme, flexible shifts, company pension, and much more!

Diversity and Inclusion

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!