Store Leader

TN United Kingdom; Crawley; On-site; GBP 36,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Retail Store Manager, where you'll lead a passionate team in a vibrant store environment. Your role will focus on inspiring your team to deliver exceptional customer service while driving sales and fostering a culture of excellence. With significant earning potential and a range of benefits, this position offers a unique opportunity to make a real impact in the retail sector. Embrace the chance to bring fresh ideas and build strong relationships within the community, all while enjoying the support of a diverse and inclusive workplace.

Benefits

Significant earning potential through commission

24/7 access to an online GP

Market-leading paid carer’s leave

Equalized family leave

Huge discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• Proven experience in leading large teams to achieve commercial success.
• Ability to inspire and motivate staff for exceptional customer experiences.

Responsibilities

• Lead and develop a high-performing team to meet sales and customer service targets.
• Communicate effectively with stakeholders to align store strategy.

Skills

Team Leadership

Customer Service

Coaching and Development

Commercial Acumen

Job description

Join Our Team as a Retail Store Manager!

Location: Crawley
Salary: from £36,000 and OTE

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also communicate with stakeholders from across the business to ensure a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. Bringing fresh ideas to the table and building strong relationships with customers and the community will be key, fostering loyalty among first-time visitors.

What’s In It for You? Here are some of the benefits we offer at EE:

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer’s leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we’ve created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.

We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we’re here to accommodate your needs. We are committed to doing everything we can to support you.

Join us and be part of a team where you can truly make a difference!