Store Experience Lead – Visual Merch & Ops

ON; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading athletic footwear brand is seeking a Lead Store Advisor for their London Regent Street Store. This role requires exceptional customer service skills, team leadership, and a deep understanding of product knowledge. The ideal candidate will have retail experience, particularly in a supervisory role, and must be fluent in English. This position offers a chance to be part of a dynamic Direct-to-Consumer team and drive customer engagement through innovative experiences.

Benefits

Environment designed for personal development

Support for physical and mental well-being

Qualifications

• 3+ years of experience in a retail work environment; +1 year in a supervisory role.
• Background in the Running, Fashion, or Sports Industry preferred.
• Ability to read, write, and speak English fluently.

Responsibilities

• Deliver exceptional customer service and embody brand values.
• Lead and maintain product knowledge and merchandising standards.
• Ensure inventory management and operational functionality.

Skills

Strong communication skills

Interpersonal skills

Initiative

Ability to work independently

Tools

Microsoft Dynamics

Job description

A leading athletic footwear brand is seeking a Lead Store Advisor for their London Regent Street Store. This role requires exceptional customer service skills, team leadership, and a deep understanding of product knowledge. The ideal candidate will have retail experience, particularly in a supervisory role, and must be fluent in English. This position offers a chance to be part of a dynamic Direct-to-Consumer team and drive customer engagement through innovative experiences.