Store Deputy Manager: Lead Team & Growth

Iceland Foods Ltd; Denny; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Discounts on Iceland/The FoodWarehouse

33 days holiday (incl. Bank Holidays)

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan (optional)

Grocery Aid assistance

Career progression opportunities

Supportive and inclusive work env

Job summary

Iceland Foods Ltd is seeking a committed Deputy Manager in Scotland to work with the Store Manager, maximise profit, lead the team, and ensure smooth store operations. You will drive weekly performance reviews, uphold cost controls, and uphold service standards.

The role requires strong leadership, excellent communication, and flexibility to work across multiple stores. You will champion a supportive, inclusive culture and coach staff to achieve key KPIs and high customer satisfaction.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.

Responsibilities

• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of "sell a £, save a £" to maximise store sales and profit.
• Deliver on all agreed KPIs.
• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Foster an inclusive culture where everyone can be their best at work.
• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.

Skills

Retail management experience

Leadership

Communication

Prioritisation

Customer service

Problem solving

Flexibility across stores

Job description

Iceland Foods Ltd is seeking a committed Deputy Manager in Scotland to work with the Store Manager, maximise profit, lead the team, and ensure smooth store operations. You will drive weekly performance reviews, uphold cost controls, and uphold service standards.

The role requires strong leadership, excellent communication, and flexibility to work across multiple stores. You will champion a supportive, inclusive culture and coach staff to achieve key KPIs and high customer satisfaction.