Store Deputy Manager — Calm, Customer-Driven Leadership

Indite; Greater London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discount across Inditex brand

Uniform allowance

Pension scheme

More 4 Less discounts platform

Wellbeing support via Retail Trust

Internal progression opportunities

Job summary

Oysho in London is seeking a Deputy Manager to support the General Manager in leading the store with ownership, pace and calm, delivering commercial performance and an exceptional customer experience.

You will coach teams on shift, drive stock flow, and maintain high operational standards across security, cash, and health and safety while fostering an inclusive, motivating culture. This role offers strong development opportunities within the Inditex Group.

Qualifications

• Experience in a fast-paced retail environment in a supervisory or management role.
• Strong commercial awareness and ability to act on shop floor data.
• Calm, clear leadership style that motivates teams under pressure.
• High standards across store operations including stock, cash and safety.

Responsibilities

• Support the GM to deliver store performance through clear priorities, floor leadership and follow-through.
• Use KPIs and store insights to take quick action and keep performance on track.
• Support commercial launches and merchandising reflecting trends and customer demand.
• Maintain a calm, modern store environment with expert product knowledge and ready customer service.
• Drive stock flow, replenishment and stockroom organisation to maintain availability.
• Uphold security/shrinkage, cash procedures, health & safety, and maintenance standards.
• Coach and motivate teams on shift, giving feedback and addressing issues early.
• Support recruitment and onboarding for great candidate experiences.
• Contribute to succession planning and development plans for staff.
• Assist planning and delivery of hours budget, rotas, and productivity targets.

Skills

Store leadership

Customer focus

Operational excellence

People development

Stock management

Visual merchandising

Job description

Oysho in London is seeking a Deputy Manager to support the General Manager in leading the store with ownership, pace and calm, delivering commercial performance and an exceptional customer experience.

You will coach teams on shift, drive stock flow, and maintain high operational standards across security, cash, and health and safety while fostering an inclusive, motivating culture. This role offers strong development opportunities within the Inditex Group.