Deputy Manager Oysho

Inditex; Greater London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discount across Inditex brand

Uniform allowance

Pension scheme

More 4 Less discounts platform

Wellbeing support via Retail Trust

Internal progression opportunities

Job summary

Oysho in London is seeking a Deputy Manager to support the General Manager in leading the store with ownership, pace and calm, delivering commercial performance and an exceptional customer experience.

You will coach teams on shift, drive stock flow, and maintain high operational standards across security, cash, and health and safety while fostering an inclusive, motivating culture. This role offers strong development opportunities within the Inditex Group.

Qualifications

• Experience in a fast-paced retail environment in a supervisory or management role.
• Strong commercial awareness and ability to act on shop floor data.
• Calm, clear leadership style that motivates teams under pressure.
• High standards across store operations including stock, cash and safety.

Responsibilities

• Support the GM to deliver store performance through clear priorities, floor leadership and follow-through.
• Use KPIs and store insights to take quick action and keep performance on track.
• Support commercial launches and merchandising reflecting trends and customer demand.
• Maintain a calm, modern store environment with expert product knowledge and ready customer service.
• Drive stock flow, replenishment and stockroom organisation to maintain availability.
• Uphold security/shrinkage, cash procedures, health & safety, and maintenance standards.
• Coach and motivate teams on shift, giving feedback and addressing issues early.
• Support recruitment and onboarding for great candidate experiences.
• Contribute to succession planning and development plans for staff.
• Assist planning and delivery of hours budget, rotas, and productivity targets.

Skills

Store leadership

Customer focus

Operational excellence

People development

Stock management

Visual merchandising

Job description

OYSHO DEPUTY MANAGER

Why join Oysho

Oysho is part of the Inditex Group and is a lifestyle brand built around wellbeing, movement and confidence, known for quality product and a calm, modern customer experience that builds the Oysho community.

You’ll join a business that moves fast, stays close to customers, and supports growth through ownership and development. We are committed to an inclusive workplace where everyone feels they belong.

About the role

As a Deputy Manager, you’ll support the General Manager in leading the store with ownership, pace and calm. You’ll play a key role in delivering commercial performance, high standards and an exceptional customer experience, while building an inclusive, motivating culture.

This is a fast-paced, detail-driven role where customer experience is key, from the visual aesthetic and smooth store journey to expert product knowledge. Many products have a technical design and performance element, so you’ll coach teams to confidently explain features, fit and function and translate benefits into a personalised experience.

What you will be responsible for

• Supporting the GM to deliver store performance through clear priorities, floor leadership and consistent follow-through.
• Using KPIs and store insight to take quick action and keep performance on track.
• Supporting commercial launches and ensuring merchandising reflects best sellers, trends and customer demand.
• Bringing Oysho’s brand DNA to life by maintaining a calm, modern store environment that is easy to shop, supported by expert product knowledge and consistently customer-ready.
• Driving strong routines across stock flow, replenishment and stockroom organisation to maintain availability.
• Maintaining high operational standards across security/shrinkage, cash procedures, health & safety, cleanliness and maintenance follow-up.
• Coaching and motivating teams on shift, giving regular feedback and addressing issues early and fairly.
• Supporting recruitment and onboarding, helping to create a great candidate and new starter experience.
• Supporting succession planning by identifying potential and contributing to development plans.
• Supporting the planning and delivery of the hours budget, rotas and productivity targets, taking timely action when anything is off track.

What we are looking for

We are looking for a values-led, customer-focused leader who thrives in a fast-paced environment and is ready to take the next step in store leadership.

You will bring:

• Experience in a fast-paced retail environment in a supervisory or management role.
• Strong commercial awareness and confidence taking action on the shop floor.
• A calm, clear leadership style with the ability to motivate and align teams under pressure.
• Strong standards across operations (stock, shrinkage, cash, compliance).
• Strong customer focus and the ability to deliver a supportive, inclusive customer experience.
• A commitment to inclusive leadership: building engagement, developing others and creating an environment where people feel respected and supported.
• Ownership and integrity - you follow through, take responsibility and lead by example.

We welcome applications from people with different backgrounds and career paths. If you need adjustments at any stage of the recruitment process, we’ll work with you to support you.

What we offer

• Competitive salary
• 25% employee discount across all Inditex brands
• Uniform allowance
• Pension scheme
• 'More 4 Less' benefits platform with a wide range of discounts
• Wellbeing support through our collaboration with Retail Trust
• Strong development opportunities and internal progression within the brand and the wider Inditex Group

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