Store Colleague - Part-Time

JD GROUP; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Job summary

JD GROUP in the United Kingdom is looking for a Store Colleague to help deliver outstanding customer experiences daily. You’ll greet customers confidently, keep displays sharp, replenish stock, and maintain high service and presentation standards on the shop floor.

With a positive attitude and great teamwork, you’ll support day-to-day store operations, use in-store tech, process transactions, and follow health and safety rules.

Qualifications

• Adapt communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organizational skills and task management.
• Collaborative work style and teamwork.
• Willingness to learn new skills and follow company processes.

Responsibilities

• Deliver a positive, welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp; fixtures, displays, and stock areas clean and organized.
• Replenish stock and ensure products are available and correctly displayed.
• Process transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Collaborate with colleagues to support day-to-day store operations.
• Assist with additional duties as required.

Skills

Adaptability

Customer engagement

Organization

Team collaboration

Willingness to learn

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for. If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.