Store Colleague - Part-Time

Naylor's Equestrian Llp; Tees Valley; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague in the United Kingdom to help deliver an outstanding shopping experience. You will greet customers, assist with product information, and keep displays looking sharp on the shop floor.

You’ll replenish stock, process transactions, and work with colleagues to ensure high service and presentation standards in a fast-paced retail environment. A positive attitude and willingness to learn are valued assets for your future career.

Qualifications

• Experience in delivering excellent customer service.
• Ability to adapt communication style to different customers.
• Willingness to learn company processes and procedures.

Responsibilities

• Greet customers confidently and provide product information.
• Maintain high standards of presentation and keep fixtures clean.
• Replenish stock and ensure products are correctly displayed.
• Process transactions and handle cash.
• Complete operational tasks and use in-store technology.
• Collaborate with colleagues to support daily store operations.

Skills

Customer service

Sales

Teamwork

Communication

Cash handling

Stock replenishment

Job description

Role OverviewAs a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for. If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career. Key Responsibilities• Deliver a positive and welcoming experience for customers, providing support and product information where required.• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.• Maintaining high standards of customer service.• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.• Replenish stock and ensure products are available and correctly displayed in line with company standards.• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.• Use in-store technology and systems to support customer enquiries and daily store operations.• Follow company policies, procedures, and health and safety requirements at all times.• Work collaboratively with colleagues to support the effective day-to-day running of the store.• Support with additional duties and tasks, as reasonably required. Skills & Experience• Ability to adapt approach and communication style to different people and situations.•. Ability to engage positively with customers and colleagues.• Good organisational skills and the ability to manage tasks effectively.• Ability to work collaboratively.• Willingness to learn new skills and follow company processes and procedures. Desirable Attributes• A genuine passion for brands, trends, and the latest products.• Proactive attitude, with the confidence to approach customers and support sales opportunities.• Strong attention to detail, ensuring the shop floor always looks sharp and ready.• Self-motivation, with a commitment to personal development and continuous improvement.