Store Colleague - General

TN United Kingdom; Hereford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a passionate Sales Assistant to enhance the shopping experience for customers. This role offers the chance to develop your career in a dynamic retail environment, where you will engage with customers, drive sales, and maintain top-notch store standards. With a focus on personal growth and career progression, you will have access to exclusive benefits and professional development opportunities. Join a team that values hard work and offers a supportive atmosphere where your contributions can make a real difference.

Benefits

25% Company Discount

Exclusive Retail Deals

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to learn new skills and view challenges positively.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards in-store.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Flexibility

Education

High School Diploma

Job description

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Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including units sold, conversion rate, ATV, and UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically view challenges as opportunities for personal and career development and to learn new skills.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

We recognize our employees' hard work and offer some amazing benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health, and well-being advice via TELUS Health
• Health cash plans
• Range of internal development courses for personal and professional growth
• Access to apprenticeships & accredited qualifications — earn while you learn and gain nationally recognized qualifications (England Only)
• Discounted gym memberships at JD Gyms
• Opportunity to join colleague networks, share experiences, and support initiatives for positive change
• Volunteer opportunities and contributions to JD Foundation
• Employer engagement forums to influence positive change