Store Colleague - General

TN United Kingdom; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance the shopping experience for customers. This role offers a dynamic environment where you can develop your career while contributing to sales targets and maintaining high standards on the shop floor. With a strong focus on customer service, you'll engage with customers and ensure their needs are met. This position also provides opportunities for personal growth through various internal development courses and benefits, making it an exciting opportunity for those passionate about retail and customer engagement.

Benefits

25% Company Discount

Exclusive Retail Discounts

Counselling Services

Health Cash Plans

Internal Development Courses

Apprenticeships

Discounted Gym Memberships

Volunteer Opportunities

Employer Engagement Forums

Qualifications

• Positive attitude in a fast-paced retail environment.
• Confident in engaging with customers and resolving queries.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards in-store.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Job description

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Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to view challenges as opportunities for personal and professional development.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support your career growth.
• Access to apprenticeships & accredited qualifications - Earn while you learn.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.