Store Colleague - Full Time

JD Sports Fashion Plc; Leeds; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to join their dynamic team. This role is perfect for individuals who thrive in a fast-paced, customer-focused retail environment. You will have the opportunity to develop your skills while delivering exceptional service, driving sales, and maintaining high visual merchandising standards. With a commitment to internal development and a supportive work culture, this position offers a pathway for career growth and personal development. Join a company that values innovation and customer focus, and be part of a team that is dedicated to excellence.

Benefits

25% staff discount

Exclusive deals and discounts

Access to counselling and health resources

Health cash plans

Internal development courses

Discounted gym memberships

Opportunities for volunteering

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident in interpersonal and communication skills.

Responsibilities

• Greet customers warmly and ensure excellent service.
• Drive and exceed sales targets using in-store devices.
• Maintain high standards on the shop floor.

Skills

Customer Service

Sales Achievement

Visual Merchandising

Communication Skills

Team Collaboration

Job description

JD Sports - 2318 Leeds, Unit 15-20, Whiterose Shopping Centre, LEEDS, United Kingdom

Req #1125

Closing Date: 22 April 2025

About Us

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. Join us in this journey by embracing our strategic goals of being people-led, innovative, and customer-focused, while delivering operational excellence and exploring new growth areas.

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. This role offers opportunities for career development in a dynamic environment.

Responsibilities

1. Customer Service: Greet customers warmly, ensure excellent service, and understand our customer service standards.
2. Sales Achievement: Drive and exceed sales targets using in-store devices, promoting the full product range, and maximizing add-on sales.
3. Visual Merchandising: Maintain high standards on the shop floor, keeping it clean, stocked, and displays organized per brand guidelines.
4. Store Operations: Assist in various departments, represent the company professionally, and follow safety protocols.
5. Transaction Processing: Handle sales transactions accurately, including cash and card payments.
6. Upselling & Cross-selling: Promote products to maximize sales opportunities.
7. Stock Management: Keep stock levels optimal and shelves appealing.
8. Customer Queries: Address and resolve customer issues professionally.
9. Team Collaboration: Work with colleagues to achieve store targets.

Key Performance Indicators (KPIs)

1. Meet or exceed monthly sales targets.
2. Achieve KPIs such as Units, Conversion Rate, ATV, UPT.
3. Meet upselling and cross-selling targets.
4. Maintain a high Net Promoter Score (NPS).
5. Ensure stock is replenished and organized on the shop floor.

Skills & Experience

• Positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiastic about challenges and eager to develop skills and career.
• Confident in interpersonal and communication skills, engaging effectively with customers.
• Flexible to work various shifts, including weekends and holidays.

Benefits

• 25% staff discount on a wide range of products in-store and online across multiple brands.
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to counselling, digital health, and well-being resources.
• Health cash plans.
• Internal development courses and apprenticeships with nationally recognized qualifications.
• Discounted gym memberships at JD Gyms.
• Opportunities to participate in colleague networks, volunteering, and positive change initiatives.