Store Colleague - Full Time

JD Sports Fashion; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is looking for a dynamic Sales Assistant to enhance the shopping experience for customers. In this role, you will engage with customers, drive sales, and maintain high merchandising standards. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional customer service skills while contributing to sales targets. With opportunities for professional growth and a supportive work culture, this position offers a chance to be part of a forward-thinking team dedicated to excellence in retail. If you are passionate about sports fashion and eager to grow, this is the perfect opportunity for you.

Benefits

25% discount on products

Exclusive online deals

Access to counseling services

Health cash plans

Internal development courses

Apprenticeships

Discounted gym memberships

Opportunities for volunteering

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Strong interpersonal and communication skills.

Responsibilities

• Provide outstanding customer service and greet customers warmly.
• Drive and exceed sales targets using in-store devices.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Sales Techniques

Flexibility

Job description

JD Sports - 2318 Leeds, Unit 15-20, Whiterose Shopping Centre, Leeds, United Kingdom

Req #1125

Date: 22 April 2025

About Us

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. We seek passionate individuals to help us achieve this by embodying our strategic goals: being people-led, innovative, customer-focused, and operationally excellent, while exploring new growth areas.

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. We offer opportunities for career development for motivated individuals eager to grow professionally.

Responsibilities

1. Provide outstanding customer service by greeting customers warmly and understanding their needs.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing add-on sales.
3. Maintain visual and merchandising standards: ensure the shop floor is clean, well-stocked, and displays adhere to brand guidelines.
4. Support store operations by assisting in other departments, representing the company professionally, and following safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Keep stock levels optimal and shelves organized and appealing.
8. Address customer queries professionally and resolve issues promptly.
9. Collaborate with team members to achieve store targets.

Objectives and KPIs

1. Contribute to achieving or exceeding monthly sales targets.
2. Meet KPIs such as Units, Conversion Rate, ATV, and UPT.
3. Achieve upselling and cross-selling goals.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is replenished and well-organized.

Skills and Experience

• Positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for challenges as opportunities for growth and learning.
• Strong interpersonal and communication skills, with confidence in engaging with customers.
• Flexibility to work various shifts, including weekends and holidays.

Employee Benefits

• 25% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counseling, digital health, and well-being support services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, participate in volunteering, and influence positive change through JD Foundation and employer forums.