Store Colleague

size?; York; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading streetwear brand is seeking an enthusiastic Store Colleague to deliver exceptional customer service and drive sales. This full-time role offers career development opportunities within a dynamic retail environment, focusing on customer engagement and store operations.

Benefits

25% discount on products

Access to counselling services

Health cash plans

Internal development courses

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Positive attitude in a fast-paced retail environment.
• Confident interpersonal skills for engaging with customers.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer Service

Communication

Flexibility

Job description

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Established in 2000, size? has evolved into a leading streetwear brand that connects communities through fashion, music, sport, and art. We supply premium footwear, apparel, and accessories from global brands and host exclusive product releases and collaborations with Nike, adidas Originals, New Balance, Reebok, and more. Our initiatives include size?collections and partnerships with UK universities through size?syllabus, fostering community engagement.

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. With ample opportunities for career development, JD Group is ideal for motivated individuals eager to progress and develop their careers.

Responsibilities

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with team members to achieve store targets.

Role Objectives and KPIs

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. Enthusiasm for viewing challenges as opportunities for personal and professional growth.
3. Confident interpersonal and communication skills, thriving in engaging with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We offer our colleagues numerous benefits, including:

• 25% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through TELUS Health platform.
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and support for JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.

We recognize our colleagues' efforts and offer staff discounts across JD Group brands and personal development opportunities.

Thank you for your time.

#Size

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail