Store Colleague

Pets at Home; Yeovil; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading pet care company as a Store Colleague, where you'll provide exceptional customer service and ensure a positive experience for pet owners. This role is crucial for maintaining high standards and fostering customer loyalty. You'll enjoy various benefits, including discounts and opportunities for career progression.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretionary annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in your local community

Career progression

Qualifications

• Must work a minimum of 4 days per week, including a Thursday and one weekend day.

Responsibilities

• Exceed customer expectations and uphold pet care standards.
• Build strong customer relationships to enhance their experience.

Skills

Customer Service

Communication

Problem-Solving

Teamworking

Adaptability

Job description

Store Colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

The Role:

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. You must be able to work a minimum of 4 days per week, including a Thursday and one weekend day.

What you will bring with you:

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.

Benefits:

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

About Us:

At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. They lift us up when we're down, keep us company when we're lonely, and listen when we need a friend. Pets improve our health, increase our life expectancy, lower blood pressure, and make us think and care more. Because pets are the best, they deserve the best. Our retail colleagues are here to give pets and their owners exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers help them look and feel good. Our charitable foundation cares for pets and people in need. We’re one pet family with a shared love for animals. Many of us are pet owners ourselves, and we’re here to strengthen that bond.

Note: We may close this vacancy earlier than the specified closing date if we receive an overwhelming number of applications to ensure a positive candidate experience.

“Pets see us as we are—without bias or discrimination. Inspired by pets, we value and respect diversity in all its forms. We aim to reflect the communities we serve, and every colleague can help us achieve this. We encourage you to be yourself. Even if your skills and experience don't perfectly match, if you believe you can make a unique contribution through your values and behaviors, we want to hear from you!”