Store Colleague

Pets at Home Limited; Scunthorpe; On-site; GBP 12,000 - 15,000; Full time

Job summary

Pets at Home Limited in the United Kingdom is seeking a Store Colleague to deliver outstanding customer service, assist shoppers with pet care questions, and help maintain a clean, welcoming store environment. You will build strong relationships with customers and their pets, stay flexible for evenings and weekend shifts, and contribute to a positive shopping experience that keeps customers coming back.

No prior veterinary knowledge is required; full training is provided, and you’ll be part of a

Qualifications

• Outstanding customer service to make every shopper feel valued
• Clear written and verbal communication with customers
• Proactive problem solving to resolve questions quickly
• Curiosity and willingness to learn about products and pets
• Ability to stay focused on targets in a busy retail setting
• Collaborative team player contributing to store success
• Willingness to work flexible shifts including evenings, weekends and bank holidays

Responsibilities

• Provide personalised and attentive customer service to every visitor
• Assist customers with pet care questions and product recommendations
• Support cash handling and checkout duties with accuracy
• Maintain store cleanliness, stock levels, and presentation standards
• Assist with stock replenishment and product displays
• Work collaboratively with the team to achieve store goals

Skills

Outstanding Customer Service

Strong Communication Skills

Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility with shifts

Job description

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

Are you passionate about pets and delivering brilliant customer service? Join us as a Store Colleague and be right at the heart of our pet care centres, creating exceptional experiences that keep our customers coming back.

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility, Flexible to work shifts that may include evenings, weekend and some bank holidays

  At Pets at Home, everything we do is about understanding and caring for pets.

• Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. "We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!"