Store Colleague

Pets at Home; Bridgwater; On-site; GBP 12,000 - 15,000; Full time

Job summary

Pets at Home in Bridgwater is seeking a Store Colleague to deliver outstanding customer service and create a welcoming shopping experience for every guest.

You will be at the heart of our pet care centres, building a long-term career with us in a permanent role with contractual hours. The role requires excellent communication, problem-solving skills, and a team-oriented approach, with flexibility for evenings, weekends, and some bank holidays.

Qualifications

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekend and some bank holidays

Responsibilities

• Provide personalised and attentive customer service at the store.
• Engage with customers, listen to needs, and clearly convey information.
• Address customer questions and resolve issues quickly and efficiently.
• Collaborate with colleagues to achieve store goals and deliver excellent service.
• Be flexible with shifts, including evenings, weekends and some bank holidays.

Skills

Customer service

Communication

Problem solving

Eagerness to learn

Target focus

Teamwork

Flexibility

Job description

Are you passionate about pets and delivering brilliant customer service? Join us as a Store Colleague and be right at the heart of our pet care centres, creating exceptional experiences that keep our customers coming back.

This is a fantastic opportunity for someone looking to build a long-term career with us. Please note, this is a permanent role with contractual hours, not a term-time or seasonal position. we’re looking for individuals who can commit beyond short-term availability.

Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.Eagerness to Learn: A keen interest in ongoing learning and professional development.Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.Flexibility, Flexible to work shifts that may include evenings, weekend and some bank holidays