Store Colleague

Naylor's Equestrian Llp; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the retail sector is seeking an enthusiastic Sales Assistant in London. The role involves delivering exceptional customer service, driving sales, and maintaining store standards. With abundant opportunities for career development, this position is ideal for those motivated by progression and eager to learn new skills.

Benefits

25% company discount on products

Access to counselling services

Wide range of internal development courses

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident interpersonal and communication skills.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With abundant opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically view challenges as opportunities to develop your career and learn new skills.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

We appreciate our employees' efforts and offer some amazing benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health)
• Access to counselling services, digital health, and well-being advice through TELUS Health
• Health cash plans
• Wide range of internal development courses for personal and professional growth
• Access to apprenticeships & accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks to share experiences and support initiatives that drive positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to influence positive change
• Incremental Holiday Allowance