Store Colleague

Pets at Home; Dartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company in pet care is seeking enthusiastic individuals for the role of Store Colleague. This position is crucial for delivering exceptional customer service and maintaining high pet care standards. Candidates should be adaptable, possess strong communication skills, and be eager to learn. Join a team dedicated to enhancing the customer experience and fostering loyalty in a vibrant retail environment.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount

Discretional annual bonus scheme

Access to discounts and benefits

Opportunity for charity work

Career progression

Qualifications

• Outstanding customer service skills to ensure customer satisfaction.
• Strong communication skills for effective engagement.
• Ability to solve problems quickly and efficiently.

Responsibilities

• Exceed customer expectations and uphold pet care standards.
• Build strong relationships with customers.
• Work flexible hours including weekends.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Adaptability

Job description

Store Colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

The Role:

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

You must be able to work on a Tuesday, Friday, and at least one weekend day. Shifts will be scheduled between 7:00 am - 8:30 pm.

What you will bring with you:

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.

Benefits:

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

About Us:

At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. They lift us up when we’re down, keep us company when we’re lonely, and listen when we need a friend. Pets improve our health, increase our life expectancy, lower blood pressure, and make us think and care more.

Because pets are the best, they deserve the best. Our retail colleagues, Vets for Pets, pet groomers, and charitable foundation all work together to give pets and their owners exactly what they need. We’re one pet family with a shared love of animals, many of us pet owners ourselves. We’re here to strengthen that bond.

We may close the vacancy earlier than the specified date if we receive an overwhelming number of applications, to ensure a positive experience for all candidates.

“Pets see people without bias or discrimination. Inspired by pets, we value and respect diversity in all its forms. We aim to reflect the communities we serve, and every colleague can help us achieve this. We encourage you to be yourself — even if your skills and experience don’t align perfectly, if you believe you can contribute through your values and behaviors, we want to hear from you!”