Store Colleague

Pets at Home; Horwich; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Bonus scheme

Career progression

Training opportunities

Job summary

Pets at Home is seeking a Store Colleague to provide exceptional customer service, drive sales and keep store displays inviting. The role is permanent with contracted hours, offering a long-term career path within a pet-loving team.

You will be helping customers, stocking shelves, and supporting smooth store operations while working flexible hours including evenings, weekends and bank holidays. Training and progression opportunities are available.

Qualifications

• Experience in retail or customer-facing roles is preferred.
• Flexible to work evenings, weekends and holidays.
• Strong customer service and sales focus with a positive attitude.

Responsibilities

• Assist customers and answer questions to help them find products.
• Keep shelves stocked and displays attractive to customers.
• Process purchases accurately at the till and handle transactions.
• Support store operations and team coverage as needed.

Skills

Customer service

Sales oriented

Communication skills

Problem solving

Teamwork

Job description

Store Colleague

Are you passionate about pets and great customer service? Join us as a Store Colleague and help create exceptional experiences that keep customers coming back. This is a permanent role with contracted hours, ideal for someone looking to build a long-term career with us rather than seeking term-time or seasonal work.

What You’ll Do:

• Deliver exceptional, personalised service to every customer.
• Drive sales by meeting and exceeding targets.
• Keep shelves stocked and displays appealing.
• Work collaboratively to maintain smooth store operations.

What We’re Looking For:

• Passion for pets and people.
• Strong communication and problem-solving skills.
• Target-driven mindset with a focus on results.
• Flexible to work evenings, weekends, and bank holidays.

What’s in It for You:

• Competitive pay and benefits.
• Colleague discount and bonus scheme.
• Career progression and training opportunities.
• Be part of a team that cares about pets and their people.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.

Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”