Store Colleague

TN United Kingdom; Greenock; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a dynamic Sales Assistant to enhance the customer experience and drive sales in a vibrant retail environment. This role offers the chance to develop professionally while contributing to a team dedicated to achieving store targets. You'll engage with customers, ensuring they receive top-notch service and assistance, while also maintaining the store's visual appeal. With opportunities for personal growth and a range of employee benefits, this position is perfect for those eager to thrive in a fast-paced retail setting.

Benefits

25% Company Discount

Exclusive Online Deals

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Enthusiasm for a fast-paced retail environment.
• Confident interpersonal skills for customer engagement.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and support store operations.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers at JD Group. This position offers affluent opportunities for career development and progression.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales targets.
• Drive KPIs such as Units, Conversion, ATV, UPT, and others.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for viewing challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social customer engagement.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Participation in colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.