Store Colleague

Pets at Home; Cheltenham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a caring and enthusiastic team as a Store Colleague at a leading pet care centre. You'll provide outstanding customer service, maintain high pet care standards, and foster strong customer relationships in a supportive environment that values diversity and teamwork.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in your local community

Career progression

Qualifications

• Proficient in customer service and communication.
• Capable of effective problem-solving and working in a team.
• Eager to learn and achieve set targets.

Responsibilities

• Exceed customer expectations and uphold pet care standards.
• Build strong customer relationships to enhance their experience.
• Work collaboratively to achieve Pet Care Centre goals.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Adaptability

Job description

Store Colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

The Role:

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

What you will bring with you:

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.

Benefits:

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

About Us:

At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen. Pets improve our health, increase our life expectancy, lower our blood pressure, and make us think and care. Because pets are the best, they deserve the best.

Our trusted retail colleagues are here to give pets and their owners exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers help pets look and feel good. Our charitable foundation supports pets and their owners in need. We’re one pet-loving family, many of us pet owners ourselves, committed to strengthening the bond between pets and their owners.

Note: We may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications to manage the process efficiently.

“Pets see no bias or discrimination. Inspired by pets, we value diversity and encourage everyone to be themselves. Even if your skills and experience don’t perfectly match, you can make a unique contribution through your values and behaviour.”