Store Colleague

TN United Kingdom; Royal Leamington Spa; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance customer experiences and drive sales. This role offers a dynamic environment where you can thrive in a fast-paced retail setting. You will be responsible for delivering exceptional service, maintaining high visual standards, and achieving sales targets. With opportunities for career development and a range of employee benefits, this position is perfect for motivated individuals eager to grow professionally while contributing to a vibrant team atmosphere.

Benefits

25% Company Discount

Exclusive Retail Discounts

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Positive attitude towards customer-focused retail.
• Ability to view challenges as opportunities for growth.

Responsibilities

• Provide exceptional customer service and maintain high standards.
• Drive sales targets and manage stock levels effectively.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Communication Skills

Flexibility

Job description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development, making it an ideal place for motivated individuals interested in progressing and developing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to view challenges as opportunities for personal and professional development.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Internal development courses supporting personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives for positive change.
• Volunteer opportunities and contributions to JD Foundation.
• Employer engagement forums to influence positive change.