Store Colleague

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a passionate Sales Assistant to enhance customer experiences and drive sales. This role offers the chance to thrive in a vibrant retail environment, where you'll engage customers, maintain store standards, and contribute to achieving sales targets. With numerous opportunities for personal and professional development, this position is perfect for those eager to grow their career in retail. Join a dynamic team that values your contributions and offers a supportive atmosphere for your success.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Opportunities to Volunteer

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to view challenges as growth opportunities.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and assist in store operations.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Flexibility

Education

High School Diploma

Job description

Social Network Login/Join

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills to engage effectively with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses to support your personal and professional growth.
• Access to apprenticeships & accredited qualifications—earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to the JD Foundation.
• Employer engagement forums to influence positive change.