Store Colleague

Naylor's Equestrian Llp; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company is seeking an enthusiastic Sales Assistant in Birmingham to deliver exceptional customer service and drive sales. The role offers opportunities for career development and requires a positive attitude, strong communication skills, and flexibility to work various shifts. Employees benefit from a generous discount, access to development courses, and health plans.

Benefits

25% company discount on products

Exclusive retail and hospitality discounts

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Opportunities to volunteer

Incremental holiday allowance

Qualifications

• Enthusiastic approach to challenges.
• Thrives in a customer-focused environment.
• Confident in social situations.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain visual standards and stock levels.
• Process transactions and resolve customer queries.

Skills

Positive attitude

Interpersonal skills

Communication skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.

3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.

5. Process sales transactions, including cash handling and card payments accurately.

6. Upsell and cross-sell products to maximize sales opportunities.

7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

8. Address and resolve customer queries in a professional manner.

9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.

2. Drive additional KPIs including Units, Conversion, ATV, UPT.

3. Achieve upselling or cross-selling targets.

4. Maintain a high Net Promoter Score.

5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.

2. An enthusiastic approach to challenges as opportunities for personal and professional growth.

3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.

4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

We appreciate our employees' hard work and offer some fantastic benefits:

• Company discount of 25% off many products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.

• Exclusive deals and discounts from retail and hospitality businesses via TELUS Health.

• Access to counselling services, digital health, and well-being advice through TELUS Health.

• Health cash plans.

• Wide range of internal development courses to support your career journey with the Group.

• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).

• Discounted gym memberships at JD Gyms.

• Access to colleague networks for shared experiences and support initiatives that promote positive change.

• Opportunities to volunteer and contribute to the JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.