Store Colleague

TN United Kingdom; Aylesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Sales Assistant in a leading retail environment, where your enthusiasm for customer service will shine. This role offers the chance to develop your skills while contributing to a vibrant shopping experience. As part of a company committed to career growth, you'll have access to numerous benefits, including discounts and professional development opportunities. If you're ready to thrive in a fast-paced setting and make a real impact on customer satisfaction, this could be the perfect opportunity for you.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Counselling Services

Health Cash Plans

Internal Development Courses

Access to Apprenticeships

Discounted Gym Memberships

Colleague Networks

Volunteer Opportunities

Employer Engagement Forums

Qualifications

• Positive attitude towards fast-paced retail environment.
• Confident interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain high visual and merchandising standards.
• Process transactions accurately and resolve customer queries.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Education

High School Diploma

Job description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development, making it an ideal place for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to view challenges as opportunities for personal and professional development.
3. Confident interpersonal and communication skills, thriving in social situations through customer engagement.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.