Store Coach Designate: Lead & Elevate Customer Experience

Dunelm; Watford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Dunelm is seeking a Store Coach Designate to cover stores around the M1 Corridor, leading a team, coaching Hosts, and ensuring outstanding customer experiences across in-store and online channels.

This hands-on role concentrates on operations, people development, and delivering strong results in a fast-paced retail environment. With 200+ stores nationwide, Dunelm offers opportunities to grow within the business and make a real difference locally.

Qualifications

• Experience leading teams in a retail environment.
• Ability to coach and develop colleagues to improve service levels.
• Strong focus on delivering a great multi-channel customer experience.

Responsibilities

• Grow local presence and attract new customers.
• Coach Hosts to deliver seamless multi-channel service.
• Maintain store standards and campaigns with Deputy Manager.
• Ensure compliance, health & safety and audit readiness.
• Nurture talent and succession planning with Regional Coach.

Skills

Store leadership

Customer focus

Coaching

Commercial acumen

Process improvement

People development

Job description

Dunelm is seeking a Store Coach Designate to cover stores around the M1 Corridor, leading a team, coaching Hosts, and ensuring outstanding customer experiences across in-store and online channels.

This hands-on role concentrates on operations, people development, and delivering strong results in a fast-paced retail environment. With 200+ stores nationwide, Dunelm offers opportunities to grow within the business and make a real difference locally.