Store Assistant FTC - 12 Hours - Sweaty Betty

WOLVERINE; Ashford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a forward-thinking company dedicated to creating memorable customer experiences in retail. This role emphasizes authentic service, where your passion for our brands will shine through as you engage with customers and help them discover the perfect products. You'll be part of a supportive environment that values diversity and inclusion, ensuring that every team member feels empowered and valued. With opportunities for training and development, as well as generous perks like a clothing allowance and discounts, this is your chance to thrive in a fast-paced retail setting while making a real impact on customer satisfaction.

Benefits

Generous Clothing Allowance

Training & Development Opportunities

Quarterly Bonuses

60% off Sweaty Betty Merchandise

Pro-rated 25 Days Holiday (if part-time)

Refer a Friend Bonus Scheme

Season Ticket Loan

Access to Retail Trust Support

Budget for Fitness Classes

Access to Sample Sales

Qualifications

• Passion for brands and their lifestyles.
• Enthusiasm to learn and share product knowledge.

Responsibilities

• Creating memorable customer experiences through authentic service.
• Achieving sales targets and performance metrics.
• Interacting with customers and building rapport.

Skills

Retail Sales Experience

Excellent Communication Skills

Positive Attitude

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing a diverse portfolio of brands including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our mission is to empower, engage, and inspire our consumers every step of the way.

Our team members are the heart of our stores worldwide, bringing passion and dedication to ensure an exceptional customer experience. From assistance with products to styling advice, your core responsibility is to make sure our customers enjoy their time with us.

Key Responsibilities

1. Creating memorable customer experiences through authentic service.
2. Achieving sales targets and performance metrics.
3. Interacting with customers, educating them on products, and building rapport.
4. Maintaining store standards, visual merchandising, managing deliveries, stock replenishment, loss prevention, and health & safety compliance.
5. Managing cash and adhering to security, safety, and stock accuracy policies.
6. Encouraging customer loyalty through updates on collections and capturing customer data.

Knowledge, Skills, and Abilities Required

• Flexible schedule, including weekends and holidays.
• Retail sales experience preferred but not required.
• Passion for our brands and their lifestyles.
• Excellent communication skills.
• Positive, professional attitude.
• Enthusiasm to learn and share product knowledge.
• Ability to work well under pressure in a fast-paced environment.

US Candidates Only

• Compliance with Company AAP/EEO policies.
• High School diploma or equivalent.

Working Conditions

• Retail environment.

The Extras

• Generous clothing allowance.
• Training & development opportunities.
• Quarterly bonuses.
• 60% off Sweaty Betty merchandise.
• Pro-rated 25 days holiday (if part-time).
• Refer a Friend bonus scheme.
• Season Ticket Loan.
• Access to Retail Trust support.
• Budget for fitness classes.
• Access to Sample sales.
• Health Cash Plan with Medicash (post-probation).
• Enhanced Family Leave policy.
• Cycle to work & Buzz bike schemes.

Our DEI Commitment

We aim to create a culture of empowerment, diversity, inclusion, and equity. We celebrate diversity, foster inclusion, and strive for an equitable business. We listen, learn, and develop to ensure all voices are heard and valued. Our DEI mission is to embed these principles at the heart of our business, creating a culture of belonging where everyone can be their authentic selves. We are committed to continuous learning, development, and challenging ourselves and our partners to do better. We believe in doing the hard work necessary to be true champions of diversity, equity, and inclusion, and we stand by our commitment to give everyone a platform to succeed.