Store Assistant - Cheltenham

Aston and Fincher; Cheltenham; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

29 days holiday

Company pension

Free parking

Staff uniform

Induction and training

Social events

Long service awards

Job summary

Aston & Fincher Ltd is seeking a proactive Store Assistant to help customers identify and purchase products, while supporting the store team to run smoothly according to company procedures. The role involves selling, restocking, and merchandising to maximise sales and deliver high-quality customer service.

You will pick customer orders, keep shelves stocked, ensure pricing accuracy, and maintain clean, well-presented store premises.

Qualifications

• Proven experience as a Store Assistant.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• Thorough and punctual.
• Basic understanding of sales principles and customer service practices.
• Solid communication and interpersonal skills.
• Friendly, helpful, confident and engaging personality.
• Basic administration skills.

Responsibilities

• Pick customers' orders and serve customers.
• Keep shelves stocked and ensure pricing is correct.
• Stock is put out on shelf according to procedures.
• Count stock accurately.
• Use till / Retailer system for transactions.
• Pack all orders in line with company procedures.
• Assist with deliveries and transfer stock between stores/suppliers.
• Maintain safe, clean store and high standards of visual merchandising.
• Respond to customer inquiries and phone calls.
• Keep up to date with promotional activity and product info.

Skills

Store experience

Communication

Attention to detail

Punctual

Customer service

Sales principles

Job description

The Position

We are looking for an enthusiastic Store Assistant to help customers identify and purchase products they desire and to support the store team to ensure the smooth running of the store in accordance with company procedures. Store Assistant duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.

You will be responsible for picking customers’ orders and products, to serve and help all customers, keeping shelves well stocked with products, whilst ensuring the store is kept clean and presentable at all times.

What we offer

• 29 days holiday per calendar year (pro rata)
• A contributory company pension scheme after 3 months service
• Free on-site parking
• Staff uniform
• Full induction and comprehensive training
• Social events
• Long service awards

Responsibilities

• Pick customers order
• Ensure all products are clean and correctly priced
• Stock is put out on shelf to company procedures
• Count stock accurately
• Use of till / Retailer
• Pack all orders in-line with the company procedures
• Assist and arrange for items to be dispatched
• Answering the phone
• Invoicing of orders through our till system
• Keep up to date with all promotional activity
• Merchandising within the company guidelines
• Build on customer telephone orders
• Assist with deliveries of stock coming into store
• Transfer stock in / out to stores/suppliers
• To help maintain a safe and secure environment for customers and colleagues
• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• To make deliveries to salons within your area when necessary
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Welcome and greet customers
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies’ policies and procedures

Requirements

• Proven experience as a Store Assistant
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• Thorough and punctual
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Friendly, helpful, confident and engaging personality
• Basic administration skills

Working Hours and Job Location

The working hours for this role are 28.75 hours a week.

Monday, Wednesday and Thursday 8.15am - 5.00pm and Friday 8.15am - 1.00pm

Aston & Fincher Ltd is based in Unit 9 Neptune Business Centre, Tewkesbury Road, Cheltenham, GL51 9FB

Contract type

Permanent

Hours

28.75 hours per week

£12.71 per hour

Competitive salary, 29 days holiday per calendar year, A contributory company pension scheme, Free on-site parking, Full induction and comprehensive training, Bonus and Incentive scheme, Long service awards, Career progression, Social events