Store Assistant - Birmingham

Aston and Fincher; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

29 days holiday per year

Contributory pension after 3 months

Free on-site parking

Staff uniform

Full induction and training

Social events

Long service awards

Bonus and Incentive scheme

Job summary

Aston & Fincher Ltd, based in Birmingham, seeks a Store Assistant to help customers identify and purchase products and to support the store team in line with company procedures.

You will be responsible for picking customer orders, stocking shelves, maintaining pricing, packing orders, till operations, and ensuring high standards of store appearance and service to drive sales growth.

Qualifications

• Proven experience as a Store Assistant.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and punctuality.
• Basic understanding of sales principles and customer service practices.
• Friendly, helpful and engaging personality.
• Solid communication and interpersonal skills.
• Basic administration skills.

Responsibilities

• Pick customers order and serve customers while maintaining high service standards.
• Ensure all products are clean and correctly priced.
• Stock is put out on shelf to company procedures and counts stock accurately.
• Use of till / Retailer and invoicing of orders through the till system.
• Maintain visual merchandising and promotional activity.
• Assist with deliveries and transfer stock to stores/suppliers.
• Keep store safe, welcoming and well presented for customers.
• Respond to customer inquiries and build on customer telephone orders.

Skills

Store experience

Communication skills

Attention to detail

Punctuality

Sales basics

Interpersonal skills

Administration basics

Job description

Aston & Fincher have been operating in the hair and beauty industry for over 65 years, through those years we pride ourselves of being the best in the industry and are known for the great care we take with customers and employees alike.

The Position

We are looking for an enthusiastic Store Assistant to help customers identify and purchase products they desire and to support the store team to ensure the smooth running of the store in accordance with company procedures. Store Assistant duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.

You will be responsible for picking customers’ orders and products, to serve and help all customers, keeping shelves well stocked with products, whilst ensuring the store is kept clean and presentable at all times.

What we offer

• 29 days holiday per calendar year
• A contributory company pension scheme after 3 months service
• Free on-site parking
• Staff uniform
• Full induction and comprehensive training
• Social events
• Long service awards

Responsibilities

• Pick customers order
• Ensure all products are clean and correctly priced
• Stock is put out on shelf to company procedures
• Count stock accurately
• Use of till / Retailer
• Pack all orders in-line with the company procedures
• Assist and arrange for items to be dispatched
• Answering the phone
• Invoicing of orders through our till system
• Keep up to date with all promotional activity
• Merchandising within the company guidelines
• Build on customer telephone orders
• Assist with deliveries of stock coming into store
• Transfer stock in / out to stores/suppliers
• To help maintain a safe and secure environment for customers and colleagues
• To make deliveries to salons within your area when necessary
• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Welcome and greet customers
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies’ policies and procedures

Requirements

• Proven experience as a Store Assistant
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• Thorough and punctual
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Friendly, helpful, confident and engaging personality
• Basic administration skills

Working Hours and Job Location

The working hours for this role are 39.00 hours a week.

Monday to Thursday 8.15am - 5.00pm and Friday 8.15am - 4.00pm

Aston & Fincher Ltd is based in Unit 2, Pavilion Drive, Perry Barr, Birmingham, B6 7BB

Contract type

Permanent

Hours

39.00 hours per week

£12.71 per hour

Competitive salary, 29 days holiday per calendar year, A contributory company pension scheme, Free on-site parking, Full induction and comprehensive training, Bonus and Incentive scheme, Long service awards, Career progression, Social events