Sales Assistant

Dunelm; Newcastle-under-Lyme; On-site; GBP 11,000 - 18,000; Part time

Job summary

Dunelm is seeking a Sales Assistant in the UK. The role offers 16-17 year olds at £8.00 per hour and 18+ at £12.71 per hour, with around 8 hours per week. You will greet customers, assist with purchases, and help ensure a positive shopping experience from the first hello to the final thank you.

As a Sales Assistant, you’ll be part of a friendly team focused on delivering great service. You’ll engage with customers on tills, on the shop floor, and in hosting orders for home delivery or Made to

Qualifications

• Customer-focused approach to help customers
• Friendly and welcoming store presence
• Clear communication with colleagues and customers
• Ability to work as part of a team in a fast-paced retail environment

Responsibilities

• Tills – handle checkout, ensure complete transactions and pack fragile items carefully
• Shop Floor – assist customers in finding products and provide knowledgeable support
• Hosting – help with home delivery and Made to Measure services
• Stock & Delivery – receive deliveries, stock shelves, update pricing and keep displays presentable

Skills

Customer service

Retail experience

Communication

Teamwork

Job description

18+ - £12.71 per hour. Your local store is looking for

Overview

Pay

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

Your local store is looking for 8hrs per week Sales Assistant.

Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you.

Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.

What you'll be doing

You’ll be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.

Whilst Your Focus May Be On One Or More Of These Areas, You’ll Trained In All Aspects Of Customer-facing Store Life, Such As

• Tills - Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
• Shop Floor - Helping shoppers find exactly what they’re looking for - and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
• Hosting - When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. You’ll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs. And when it comes to styling key areas like our ever-popular bedding displays, you’ll bring inspiration to life - giving customers the chance to feel the fabrics and find the perfect pieces for their home
• Stock & Delivery - A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go

What we'll look for in you

• You are customer obsessed - you put customers first in every interaction
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
• You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.