Store Assistant - 12 Hours - Sweaty Betty

WOLVERINE; Reigate; On-site; GBP 20,000 - 25,000; Full time

Job summary

Wolverine Worldwide is seeking a retail sales associate to create exceptional experiences for customers in a dynamic retail environment. The role focuses on delivering outstanding customer service, achieving sales targets, and maintaining high store standards while encouraging customer loyalty. Candidates should possess strong communication skills, a professional attitude, and the ability to thrive in a fast-paced atmosphere.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday (pro-rated if part-time)

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust

Budget for fitness classes

Access to sample sales

Health Cash Plan benefit

Enhanced Family Leave policy

Cycle to work scheme

Qualifications

• Flexible schedule, available on weekends and holidays.
• Retail sales experience preferred, but not required.
• Passion for brands and brand lifestyles.

Responsibilities

• Create amazing customer experiences through authentic service.
• Achieve sales targets and maintain store standards.
• Educate customers on products and build relationships.

Skills

Communication

Customer Service

Sales

Teamwork

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage, and inspire our consumers - every step of the way.

Our team members are the beating heart of all our stores across the world, bringing their passion to work every day, and going above and beyond to ensure an amazing experience for every customer they meet. From the moment they enter the store to when they leave, you will be responsible for making sure our customers have an exceptional experience. Whether that's helping them pick a new pair of shoes or helping them style an outfit, your core responsibility is to ensure our consumers enjoy their time with us in store.

Key Responsibilities

• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales targets and performance metrics.
• Interacting with our customers and educating them on our products, striving to build rapport and lasting relationships.
• Maintaining store standards, including visual merchandising, managing deliveries, maintaining stock replenishment, helping with loss prevention, and adhering to health & safety procedures.
• Being responsible for cash management and adhering to all policies and procedures for security, health & safety, and stock accuracy standards.
• Encouraging customer loyalty by discussing upcoming collection launches and obtaining customer data.

Knowledge, Skills, and Abilities Required

• Flexible schedule and availability to work weekends and holidays.
• Retail sales experience is preferred, but not required.
• Passion for our brands and brand lifestyles.
• Excellent communication skills.
• A positive and professional attitude.
• Enthusiasm to learn and share product knowledge.
• Ability to work well under pressure in a fast-paced, sales-driven atmosphere.

Working Conditions

• Retail environment.

The Extras

• Generous clothing allowance.
• Excellent training & development opportunities.
• Quarterly bonuses.
• 60% off all Sweaty Betty merchandise.
• 25 days holiday (pro-rated if part-time).
• Refer a Friend bonus scheme.
• Season Ticket Loan.
• Access to Retail Trust - advice & support tools.
• Dedicated budget for fitness classes (per store).
• Access to sample sales.
• Health Cash Plan benefit with Medicash for eligible employees (post-probation).
• Enhanced Family Leave policy.
• Cycle to work & Buzz bike schemes.

Our DEI Commitment

We are committed to creating a culture that celebrates diversity, embodies inclusion, and promotes equity. We believe in listening, learning, and actively working to make long-lasting changes. Our mission is "to embed diversity, equity, and inclusion at the heart of our business," fostering a culture of belonging where everyone can be their authentic selves. We acknowledge we're on a journey and are dedicated to continuous improvement, working with our DEI committee & DEI Collective to be champions of inclusivity. When we say all, we mean it.