Stop Smoking Service Manager, Leeds

Inspire North; Ledston; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

25 days annual leave

Learning and development opportunities

Employee Assistance Programme

Job summary

Inspire North invites applications for a Service Manager to lead Leeds Stop Smoking Services, ensuring high-quality, person-centred support in a safe, inclusive environment. You will empower teams, drive service development and maintain strong partnerships with commissioners.

Reporting to the Operational Manager, you will oversee budgets, safeguarding, and data protection, while promoting co-production and responsive access for diverse communities.

Qualifications

• Proven ability to lead and develop teams delivering high-quality, person-centred services.
• Experience building partnerships with commissioners and external organisations.
• Budget management, performance monitoring and risk management experience.
• Commitment to inclusion, wellbeing and trauma-informed practice.

Responsibilities

• Lead day-to-day delivery of Leeds Stop Smoking Services to ensure high-quality, accessible support.
• Oversee performance against targets, safeguard, health and data protection compliance.
• Line manage Team Leaders, Advisors and Administrators and support service development.
• Coordinate on-call duties and contribute to emergency officer responsibilities when required.

Skills

Strong leadership

Excellent communication

Commercial and operational awareness

Inclusion and wellbeing

Education

Management qualification (or progression toward one)

Job description

Join Our Team as a Service Manager!

Fixed-Term until 31 Dec 2027

Are you an experienced leader with a passion for improving health and wellbeing outcomes? Do you thrive on supporting teams, building partnerships, and driving high-quality services?

We are looking for a Service Manager to lead the day-to-day delivery of Leeds Stop Smoking Services, ensuring people receive high-quality, person-centred support in a safe, inclusive and trauma-informed environment. As Service Manager, you will play a key role in empowering individuals to improve their health and wellbeing while leading a dedicated team to achieve excellent outcomes.

Working closely with the Operational Manager, you will provide leadership, direction and support to Team Leaders, Advisors and Administrators, ensuring services are delivered to a consistently high standard. You will oversee performance against contractual and organisational targets, manage service budgets, maintain strong relationships with partners and commissioners, and ensure compliance with safeguarding, health and safety, and data protection requirements.

This is a varied and rewarding role where you will drive service development, champion co-production, oversee referrals and assessments, and ensure services remain accessible and responsive to the diverse needs of the communities we support. You will also participate in the out-of-hours on-call rota and undertake the role of Accountable Emergency Officer when required.

If you are a motivated and compassionate leader who enjoys developing people, improving services and creating positive change, we would love to hear from you.

Who We're Looking For:

• Strong leadership experience, with a proven ability to manage, develop and motivate teams to deliver high-quality, person-centred services.
• Excellent communication and partnership-building skills, with experience working effectively with stakeholders, commissioners and external organisations.
• Commercial and operational awareness, including budget management, performance monitoring, risk management and driving continuous service improvement.
• A commitment to inclusion and wellbeing, with experience supporting diverse communities, a relevant management qualification (or willingness to work towards one), and the ability to travel for work.

Why Join Us?

We understand that when people feel supported and valued, they can achieve great things – and we want you to be part of that.

Here’s what you’ll enjoy as part of our team:

• Flexible working options to help you balance work and life in a way that suits you.
• Hybrid working– enjoy the best of both worlds!
• 25 days annual leave plus bank holidays, increasing to 30 days with service – because your time off matters.
• A wealth of learning and career development opportunities, with paid and tailored training to support your growth.
• Free, confidential Employee Assistance Programme 24/7, including access to counselling and GP services – your wellbeing is a priority.
• Employer contributory pension scheme to help secure your future.
• Great maternity, paternity and adoption benefits to support you and your family.
• Exclusive care workers discounts to make life a little easier.
• Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility – we embrace and celebrate diversity.
• A variety of health and wellbeing initiatives to keep you feeling your best.
• Cycle to Work Scheme to help you stay active and reduce your carbon footprint.
• Access to a Corporate Health Plan to support your physical and mental health.

We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued!

If you’re ready to use your skills to help others succeed, we’d love to hear from you.

For an informal chat about the role please contact Alice Curling, Operational Service Manager, or 07815 960 064.

Recruitment is ongoing, and we’re reviewing applications as they come in. To give yourself the best chance, we recommend applying as early as possible. Please note that we may close the advert at any time if we find the right candidate or receive a high volume of strong applications.

Good Luck!