Stock Manager

Hermes Paris; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Hermès in London is seeking a Stock Manager to lead stock operations, ensuring inventory accuracy and high standards across storage areas while supporting the sales team.

You will develop and motivate the stock team, coordinate with Head Office and store management, and drive stock takes, cycle counts, and improvements to reduce shrinkage while maintaining Hermes service levels.

Qualifications

• Experience in stock control and warehouse operations.
• Ability to lead and motivate a team in a boutique environment.

Responsibilities

• Manage day-to-day stock activities and ensure accurate inventory.
• Train and coach the stock team to develop autonomy and skills.
• Coordinate with Store Manager, Department Managers and Head Office on stock matters.
• Monitor stock takes and cycle counts; report KPIs and act on discrepancies.
• Maintain storage organisation and implement stock procedures and 5S standards.

Skills

Stock management

Team leadership

Inventory control

Store operations

Job description

• Posting Date 09/24/2026, 04:28 PM

Details of the job

We are looking for a dedicated and highly organised Stock Manager to lead our stock operations and support the success of our boutique. This role is key to ensuring accurate inventory management, maintaining the highest standards across all storage areas, and providing seamless operational support to the sales team. As a leader and ambassador of the House, you will develop and motivate the stock team while contributing to the profitability of the business and delivering the exceptional level of service for which Hermès is renowned

Key responsibilities

Management and Coordination

Team Management

• Manage, organise and prioritise day-to-day activities according to the needs of the business
• Set quantitative and qualitative objectives for the store stock results
• Train / coach the store team to develop their autonomy, their knowledge of their job and soft and behavioural skills
• Work in constant collaboration and cooperation with the store management team: Store Manager and Department Managers (eg: stock controls and stock take results, improvement / adjustments of storage organisation and practices, floor storage replenishment etc.), Sales & Service Support (eg: receiving of repaired items and customer orders, rotas).
• Liase with Head Office: be the entry point at store level for all matters related to the stock (Warehouse, Retail Operations, Internal Control, Retail Merchandising)
• Contribute actively to team meetings organised by the Store Manager and morning briefs: report on operational issues and stock related KPIs, assign corrective actions to store team members.
• Support the sales team by providing information on stock availability, deliveries and transfers.
• Liaise and build relationships with key external service providers (eg. DHL, FedEx).

Stock Operations Management and Control

• Ensure all stock and stock management systems are managed and maintained accurately, within the agreed parameters and in a timely manner. This includes accurately processing deliveries, claims, returns, transfers, special movements, damaged items, stolen items and loan items using correct systems and following the policies and procedures.Ensure Store Manager’s approval is obtained where required.
• Follow-up and correct negative stocks daily, with the help of Sales & Service Support and Sales teams.
• Monitor and organise/perform the cancellation and re-integration into available stock of expired customer reservations.
• Ensure that ticketing is accurate and regularly checked (through deliveries and cycle counts).
• Follow and maintain the process for management of defective/damaged goods. Manage a defined area in the stockroom for these goods.
• Communicate all stock and quality issues with the Store Manager.

Stocktakes and cycle counts

• Plan and ensure an appropriate preparation of stock takes and cycle counts
• Contribute to scanning and investigation of discrepancies.
• Produce the final report for Finance department (to be validated by Store Manager)
• Implement corrective actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage.
• Help decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities to the store management.
• Continuous process improvement and performance follow-up

Implement an optimised organisation of storage

• Contribute to the definition and implementation of back and front office storage practices in line with the business needs and internal best practices
• Participate in discussions with representatives of the sales team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment and distribution

Stock-related procedures

• Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up etc.)
• Be the store’s key user and trainer on stock-related processes: train newcomers on processes & tools, communicate on any evolution (new features and/or procedures), support the team on any issue.
• Raise alerts if needed and propose action plan / corrective actions to optimise flows, simplify day-to-day operations and facilitate the work of store team (ex: workstations, delivery frequency, overstock reduction, etc.).
• Training
• Successfully participate and complete in any training provided.
• Participate in training others, at the request of the Store Manager or Head Office, on best practice of stock control which affects the accuracy of the sales and stock data.
• Health and Safety and Security
• Ensure all aisles and fire routes are kept clear and free of stock at all ties. Report any build-up of rubbish or blockages to a member of store management immediately.
• Ensure the stockrooms meet the H&S regulations and any recommendation following an audit.
• Ensure that all equipment (trolleys, ladders etc.) are operating efficiently and that any defect or problem that may affect the day-to-day running of the stockrooms are advised to the store management.
• Ensure all computers and lights are switched off at the end of the working day and that the stockrooms are ready for the following day’s activity.
• Follow all security procedures to ensure a high level of security is maintained at all times; all stockroom doors are kept closed and no unauthorised persons allowed into the stockrooms unaccompanied.
• Personal Appearance and Conduct
• Arrive in good time each day, to accommodate for deliveries as well as cycle counts when required.
• Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
• Maintain a professional approach and demeanour in keeping with Hermès standards.
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
• Respect your team and the customer by being articulate, immaculate, and punctual at all times.

Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Performance indicators

• Timely completion of product flows (in and out)
• Stock accuracy:
• Results of annual stock takes and cycle counts (number of discrepancies, Shrinkage rate)
• Level of negative stocks
• Number of reservations expired for more than 1 day
• Quality of replenishment (if applicable): overstock / product shortages
• Quality, clearness and cleanliness of stockroom organization: continuous results of 5S checks
• Quality of relationships with the team
• Quality of relationships with upstream stakeholders
• Organised, flexible and reliable
• A solid understanding of inventory related best practice
• Experience in coordinating inventory related projects
• Ability to manage multiple tasks through effective prioritisation
• Strong organisational, analytical, self-management and goal-setting skills
• High levels of efficiency and engagement
• Effective leadership skills
• A mind to innovation and change
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure
• Flexibility and willingness to work late nights, early mornings, weekends and holidays, when needed

Since this position requires the handling of stock, supplies and materials, it may be physically demanding. Physical functions will include:

• Ladder climbing
• Lifting up to 50lb without assistance
• Bending, twisting, reaching, pushing, pulling and performing repetitive motions
• Moving large quantities of stock and equipment

Please note:

**You must have the right to work allowing you to work full time in the UK for the entire duration of employment.

**Job responsibilities are not limited to the above. We as Hermès employees must always ensure that all responsibilities of our position are represented with the highest level of professionalism