Stations Transformation Project Manager

TN United Kingdom; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company seeks a Station Transformation Project Manager to oversee operations at three High Speed stations in London. This permanent role involves enhancing customer experience, managing operational projects, and fostering stakeholder relationships. Ideal candidates will have project management experience and a degree-level education, contributing to a diverse and inclusive work environment.

Qualifications

• Experience working in a station/operations environment.
• Excellent presentation and communication skills.
• Experience in project management and delivery.

Responsibilities

• Lead operational activities across three stations, ensuring smooth day-to-day operations.
• Support Station Managers in operational projects to enhance performance.
• Develop and implement operational strategies and monitor compliance.

Skills

Communication

Project Management

Incident Management

Education

Degree-level education or equivalent

Job description

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Stations Transformation Project Manager, London

Client: Network Rail

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8351c25161f6

Job Views: 6

Posted: 25.05.2025

Expiry Date: 09.07.2025

Job Description:

Brief Description

The role

We have an exciting opportunity within Network Rail High Speed for a Station Transformation Project Manager. You will be responsible for the delivery of operations across the 3 High Speed stations.

The role involves supporting the Station Managers in delivering a safe and efficient passenger experience. You will report to the Head of Stations and Passenger Experience and will be responsible for key station workstreams and projects, such as reviewing operational station documents, updating event plans, and supporting station teams to meet contractual requirements, particularly for London St Pancras High Speed. You will also collaborate with key stakeholders and train operators across all three stations.

Key responsibilities include:

• Leading operational activities across the three stations, ensuring smooth day-to-day operations and continuous improvement in customer experience for stakeholders and clients.
• Supporting Station Managers and the Head of Stations in operational projects to enhance performance and assurance across the stations.
• Developing and implementing operational strategies, monitoring standards for compliance and assurance.
• Fostering strong relationships with retail and station teams through collaborative management initiatives.
• Managing operational initiatives and projects, liaising with internal teams (fire, safety, asset management), coordinating safety reviews, risk assessments, and data collection for projects.
• Identifying minor capital works, coordinating with delivery teams for timely execution, and minimizing operational disruptions.
• Managing interfaces with stakeholders via pre-start meetings, ensuring safety, statutory compliance, and professional standards.
• Seeking new initiatives to improve training and competence across the stations.
• Working with station teams to establish operational standards, compliance, and assurance protocols, and finding innovative solutions to operational challenges.
• Collaborating with operations and customer service teams to enhance customer experience, measured by OSAT scores, and ensuring a safe environment for all users and staff.

This is a permanent position in a unique business that brings the UK closer to Europe.

We are committed to diversity and inclusion, reflecting the passengers we serve, and creating a safe, accessible railway for everyone. Learn more about our Diversity and Inclusion initiatives.

Investing in our people is vital for safety, reliability, and efficiency. If you're passionate about making a difference, this role is for you!

Our people and recruitment process

We are an inclusive employer and welcome applications from all backgrounds. We support flexible working and can accommodate reasonable adjustments for candidates with disabilities.

About the role (External)

The person

If you can answer ‘yes’ to the following, we look forward to your application:

• Experience working in a station/operations environment
• Excellent presentation and communication skills
• Experience in project management and delivery
• Experience in incident management and operational standards creation
• Degree-level education or equivalent

Preferred but not essential qualifications and experience are also welcome.