Station Resources Planner - 12 month Maternity Cover

West Coast Partnership Development; Preston; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Station Resource Planner in Preston. In this 12-month opportunity, you will be responsible for ensuring efficient staff resourcing and effective communication, playing a key role in the smooth operation of train services. Ideal candidates will be enthusiastic and committed to enhancing customer journeys within a supportive environment.

Benefits

Final salary pension

Free travel on Avanti West Coast for you/spouse/partner/dependents

Privilege Travel card (75% off fares with other train operators)

30 days holiday, increasing with service

10 free journeys on First Group Train Operators

Qualifications

• Enthusiastic individual committed to operational efficiency.
• Ability to communicate professionally with various teams.
• Experience in customer service and resource operations is beneficial.

Responsibilities

• Ensure trains run smoothly by efficiently resourcing staff.
• Produce base and weekly rosters in line with company standards.
• Drive continuous improvement in customer experience and cost efficiency.

Skills

Communication

Relationship Building

Continuous Improvement

Job description

This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.

We have a great opportunity to join our Resources team based in Preston as a Station Resource Planner for 12 months.

At Avanti West Coast, it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

We are looking for an enthusiastic individual who is committed to keeping our trains moving.

The Resources team plays a key role in the safe and efficient operation of our services. As a crucial member, you will ensure our trains run smoothly and on time by efficiently resourcing station staff, producing base and weekly rosters in line with company standards, and maintaining effective communication with frontline teams and leadership.

As a Roster Resource Planner, You Will

1. Communicate clearly, professionally, and respectfully with frontline staff and depot teams.
2. Build strong working relationships with Customer Service, Planning, and Resource Operations teams.
3. Drive continuous improvement in customer experience, performance, and cost efficiency.
4. Accurately log all West Coast service resourcing details in line with company policy.
5. Collaborate effectively with managers, the diagramming team, and Crewe Training Centre staff.
6. Advise on rostering best practices, manage base roster input, and ensure compliance with Terms and Conditions.
7. Support the Resources team in strengthening regional relationships and enhancing the customer journey.

If you enjoy learning new things in a dynamic and fast-paced environment, then you might be the candidate we're looking for. Take a look at the role profile here.

Along with working with a fantastic team, you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off fares with other train operators for leisure travel)
• 30 days holiday, increasing by 1 day for each completed year of service to a maximum of 37 days (including bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you, we want to hear from you!

We reserve the right to withdraw this advert at any time due to high application volumes.

At Avanti West Coast, we value diversity and are committed to creating an inclusive environment. We welcome applicants from all backgrounds, including race, religion, age, gender, gender identity, disability, and sexual orientation.

Joining Avanti West Coast means becoming part of a close-knit team. We promote an inclusive culture where everyone is encouraged to be themselves, with differences recognized, accepted, and valued.

Our Values

• Passionate: We foster a culture driven by our mission, dedicated to achieving it together.
• Committed: We prioritize safety, reliability, and delivering the best for our customers and stakeholders.
• Integrity: We take responsibility for our actions and decisions, ensuring we do the right thing, even when difficult.
• Ambitious: We aim to be the best and are curious about new ways of working within our business and industry.