Station Operations Manager - 24/7 Rail Leadership

Great Western Railway (Gwr); Newbury; Presencial; GBP 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Defi ned benefit pension

Free rail travel

Company health care plan

Discounted shopping

Gym membership

Employee assistance programme

Descripción de la vacante

Great Western Railway (GWR) is seeking a Duty Station Manager for a fixed-term 12‑month contract at Newbury Station. You will lead a large customer service team, manage station operations on shift and ensure safety and quality standards across the site.

The role requires strong communication, problem solving, and the ability to adapt to a 7 day/24 hour operation. You will work to deliver exceptional service during events and upgrade works, including race and match days.

Formación

• Experience leading a large customer service team.
• Proven delivery of customer service initiatives.
• Strong written and verbal communication skills.
• Able to manage station operations and staff on shift.

Responsabilidades

• Provide minute-by-minute management of the station operations and staff.
• Ensure safe and efficient operation of the station on shift.
• Maintain high standards of customer service and safety by all colleagues.
• Oversee contractors and ensure environmental, maintenance and cleaning standards.
• Monitor punctuality and provide delay information to systems.
• Foster a culture of exceptional customer service.
• Manage events at Newbury Racecourse and Reading Green Park on race/match days.

Conocimientos

Team leadership

Customer service

Communication

Analytical thinking

Shift management

Regional knowledge

Herramientas

MS Word

MS Excel

Descripción del empleo

Great Western Railway (GWR) is seeking a Duty Station Manager for a fixed-term 12‑month contract at Newbury Station. You will lead a large customer service team, manage station operations on shift and ensure safety and quality standards across the site.

The role requires strong communication, problem solving, and the ability to adapt to a 7 day/24 hour operation. You will work to deliver exceptional service during events and upgrade works, including race and match days.