Station Operations Lead

WM Trains Limited; West Midlands; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Free travel for you

Spouse/partner travel

Dependents travel

Rail discounts 75%

Friends and Family passes

Virtual GP

Employee assistance

Cycle to work

Retail discounts

Pension from day 1

Job summary

WM Trains Limited in the West Midlands region seeks a Station Operations Lead to deliver a safe, efficient and customer-focused operation at Stourbridge Junction and the Train Crew Depot. You will work with Customer Experience, Train Crew and Control to optimise performance and resource deployment for customers.

You will also support the Senior Conductor Management Team to maximise efficiency and revenue opportunities and ensure continuity of service.

Qualifications

• Effective interpersonal, communication and decision-making skills, with a positive and customer-focused approach.
• Professional, reliable and approachable, with high standards of presentation, honesty and integrity.
• Well-organised and resilient, with good IT skills and the ability to remain calm under pressure.
• Excellent attention to detail and the ability to analyse large volumes of data accurately.

Responsibilities

• Shift patterns will include weekends, early starts and late finishes.
• Ensure full compliance with safety responsibilities, policies, rules and regulations.
• Promote and maintain a safe working environment for yourself, colleagues and customers.
• Adhere to Health and Safety at Work Act and company procedures.
• Manage the issue and replacement of emergency and operational equipment for Senior Conductors.

Skills

Interpersonal skills

Communication skills

Decision-making

Customer-focused

IT skills

Attention to detail

Ability to work under pressure

Job description

Station Operations Lead

Application Deadline: 22 October 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Stourbridge Junction

Reporting To: Fraser Knott

Compensation: £40,143 / year

Description

You will play a key role in delivering a safe, efficient and customer-focused operation at Stourbridge Junction and the Train Crew Depot, ensuring disruption is minimised and communicated effectively.

Working closely with operational managers across Customer Experience, Train Crew and Control, you will help optimise station performance and resource deployment for the benefit of customers.

You will also support the Senior Conductor Management Team to maximise operational efficiency and revenue opportunities.

What does the job involve?

• Shift patterns will include weekends, early starts and late finishes
• Ensure full compliance with all safety responsibilities, policies, rules and regulations.
• Promote and maintain a safe working environment, ensuring the safety of yourself, colleagues and customers at all times.
• Adhere to the requirements of the Health and Safety at Work Act and all company procedures.
• Manage the issue and replacement of emergency and operational equipment for Senior Conductors as required.

What skills and experience do I need to do the job?

• Effective interpersonal, communication and decision-making skills, with a positive and customer-focused approach.
• Professional, reliable and approachable, demonstrating high standards of presentation, honesty and integrity.
• Well-organised and resilient, with good IT skills, the ability to remain calm under pressure, and a commitment to continuous learning and development.
• Excellent attention to detail, with the ability to analyse and manage large volumes of data accurately.
• For safety reasons, you need to be aged 18 or older.

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

What is the salary and benefits that come with this role?

• Salary is £40,143
• A defined benefit pension from day 1 - one of the best in the UK.
• Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.