Station Operations Coordinator

TUI Cruises GmbH; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join TUI as an Airport Operations Coordinator, where you'll oversee daily operations at UK airports, ensuring safety and compliance. This role requires strong communication and problem-solving skills, with responsibilities including managing third-party suppliers and supporting operational activities. Flexibility in shifts is essential, and you'll enjoy a supportive work environment with opportunities for growth.

Benefits

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Health & well-being support

Flexible working

Qualifications

• Experience in aviation and/or ground handling preferred.
• Ability to self-manage time in a fast-paced operational environment.
• Flexibility with work hours to meet the flying programme.

Responsibilities

• Supervising daily TUI operations at dedicated airports.
• Coordinating third-party suppliers and ensuring compliance.
• Performing aircraft and departure duties as required.

Skills

Communication

Problem-solving

Team collaboration

Tools

Microsoft Office

Departure Control Systems

Job description

TUI Group is the world’s number one integrated tourism business.

A great opportunity has arisen to join the TUI Airport Operations team as a Airport Operations Coordinator. You’ll be the friendly face that our suppliers and internal colleagues can depend upon when faced with challenges at our UK airports.

You’ll co-ordinate and supervise the daily TUI operations at dedicated airports, with responsibility for the oversight, execution, and continuous improvement of a safe, efficient, on-time and compliant delivery of airport customer services and operational activities. You’ll do this through regular and effective checking and management of third-party suppliers at assigned airports. You'll provide direct support and assistance to ensure delivery of the TUI operation and uphold customer standards when required, this will include working closely with our contracted partners. Direct support may include performing aircraft and departure duties to support the operation.

If you’re a natural problem-solver with an eye for detail in compliance and a customer-focussed mindset, we would love for you to apply to join our team.

This opportunity involves hours aligned to our operations, so you will need to be able to commit to flexible shifts that will include early, late and weekend shifts.

Applications close 15 June 2025

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
  
  

ABOUT THE JOB

As Station Operations Coordinator, you’ll be responsible for:

• Supervising the daily TUI operations at dedicated airports and ensure the delivery of safe, compliant, efficient, on-time, customer focused Ground Operations processes and activities
• The delivery of operational SLAs and KPIs with third party suppliers, measured by carrying out daily checks and reporting
• Completingregular quality and performance checklists and supporting the investigation of any incident and various safety reports
• Assisting in identifying opportunities for change and improvement by third party suppliers, participating when required in the development and implementation of improvement programs
• Contributing to daily calls with suppliers by evaluating the actual operations during your duty
• Developing and maintaining relationships with local airport duty management teams, Airport Authorities, and government agencies
• Supervising and overseeing the delivery of a high level of customer experience and service to all passengers at the airport
• Providingsubject matter expert input to ensure Ground Operations product initiatives and concepts are delivered at airports
• Performaircraft and departure duties to support the operation as required
• You may get involved with ad-hoc project as opportunities arise
• Travel to support other airports on the network may be required, for which out of pocket expenses will be provided in line with our business travel policy.

ABOUT YOU

• Experience in aviation and/or ground handling preferred
• A self-motivated, energetic individual who thrives on making things happen behind the scenes within ground handling.
• You’ll be a great communicator which will enable you to get well connected in your airport base and be skilled in getting the best out of our third-party suppliers.
• You'll excel at working working collaboratively with a diverse team
• Experience of monitoring third-party suppliers is desirable
• Be able to self-manage your time in a fast-paced operational environment, sometimes with conflicting priorities.
• Ability to think operationally whilst ensuring full regulatory compliance is achieved and maintained
• Ability to audit and check for compliance of processes, and in the event of any compliance breaches to be able to successfully investigate and assist in the resolution
• Have a knowledge of standard IT systems e.g. Microsoft Office and be confident using other IT systems e.g. Departure Control Systems/check-in systems
• Flexibility with workhours to meet the flying programme
• Be able to provide 5 years’ work history which can be verified by references, including references for any time gaps when you weren’t in employment, so we can apply for your airside pass
• Driving licence preferred, you may be required to drive in airport areas.
  
  

#LI-DD1

#LI-ONSITE

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).