Station Clerk East - Part-time (25.9 hours)

Norfolk and Suffolk Constabularies; Lowestoft; On-site; GBP 31,000 - 35,000; Part time

Benefits offered by this job

Weekend Working Enhancement

Job summary

Station Clerk East – Part-time (25.9 hours) based at Lowestoft Police Station is a customer-facing role within Suffolk County Policing Command. The post involves handling public enquiries, releasing seized vehicles where applicable, and working as part of a dynamic team.

The role requires strong IT skills, accurate record keeping, and the ability to manage a varied workload. Training will be provided, with a weekend enhancement and a pro rata salary based on 25.9 hours.

Qualifications

• Proven experience of working in a customer service environment.
• Proven ability to maintain records accurately, following set procedures.
• Proven ability to organise workload, prioritising as necessary.
• Demonstrate proven ability to work proactively using initiative and making appropriate decisions.
• Proven ability to work as part of a team.
• Ability to demonstrate effective communication skills, both written and verbal.
• Demonstrate experience of IT skills, with a working knowledge of Microsoft Office.
• The ability to travel to other locations within Suffolk as necessitated by the exigencies of the service.
• Geographical knowledge of Suffolk.
• Previous experience of working in a Police environment.

Responsibilities

• An opportunity to work in a forward facing role engaging with members of public as a Station Clerk.
• This position will be based at Lowestoft and will involve tasks ranging from general enquiries from the public to dealing with releasing seized vehicles that have previously had no insurance. Working as part of a dynamic team you would be required to be flexible in your approach with good inter personal skills. As you will see from the role profile there are several platforms you will be required to be competent on for which training will be provided.

Skills

Customer service

Record keeping

Time management

Initiative

Teamwork

Communication

IT skills

Travel to other locations within suffo

Job description

Station Clerk East - Part-time (25.9 hours)

Job title

Station Clerk East - Part-time (25.9 hours)

Role type

Police Staff

Contract type

Permanent

Assignment type

Standard Contract

Department

Suffolk County Policing Command

Location

Lowestoft Police Station (Uniform Suffolk)

Recruitment criteria

The recruitment criteria for all posts are subject to workplace adjustments in line with the Constabularies' policies and duties under the Equality Act 2010.

Consideration

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Modern Workplace Category

This role has been identified as the Modern Workplace category below.

Modern Workplace Business Category

1: On Premise

• Category 1: On Premises - Roles/functions are based on premises
• Category 2: Hybrid - Elements of the role require regular presence on premises
• Category 3: Hybrid (Homeworker) - The core function of the role can be delivered all/predominately from home, but attendance of premises will be required for specific purposes
• Category 4: Contracted Homeworker - The circumstances for someone being a contracted homeworker will be by exception

Grade / Rank

Band D

Salary range

£30,897 - £34,662

Note: If this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Post(s) attract allowances

Weekend Working Enhancement

Weekend Working Enhancement

Weekend enhancement: Weekend work will be paid at the usual hourly rate plus an additional one half of that rate (time and a half).

Hours per week

25.90

Closing date

10/11/2026, 17:00

Job description

An opportunity to work in a forward facing role engaging with members of public as a Station Clerk.

This position will be based at Lowestoft and will involve tasks ranging from general enquiries from the public to dealing with releasing seized vehicles that have previously had no insurance. Working as part of a dynamic team you would be required to be flexible in your approach with good inter personal skills. As you will see from the role profile there are several platforms you will be required to be competent on for which training will be provided.

Essential criteria

• Proven experience of working in a customer service environment
• Proven ability to maintain records accurately, following set procedures
• Proven ability to organise workload, prioritising as necessary
• Demonstrate proven ability to work proactively using initiative and making appropriate decisions.
• Proven ability to work as part of a team
• Ability to demonstrate effective communication skills, both written and verbal
• Demonstrate experience of IT skills, with a working knowledge of Microsoft Office
• The ability to travel to other locations within Suffolk as necessitated by the exigencies of the service.

Desirable criteria

• Geographical knowledge of Suffolk
• Previous experience of working in a Police environment.

Hours are offered as 25.9 hours (3.5 days) per week, on a permanent contract.

Benefits

• 24 days holiday per year in addition to public holidays (rising to 29 days after five year's service)
• Opportunities to work flexibly, subject to business needs
• Option of joining the local government pension scheme
• Option of joining the sports & social staff association and UNISON and enjoying the benefits these provide
• Access to the Blue Light Card with 100s of discounts
• Paid-for training is available as is the opportunity to have mentoring, in a workplace where development is encouraged
• Access to an Employee Assistance Programme (EAP) A confidential service, available 365 days a year, 24/7, free of charge which can provide around the clock support and guidance to help you manage work and personal stressors, as well as support you through lifestyle changes
• Support Networks that provide information and opportunities to share experiences as well as offering advice and support to members
• A diverse, equal and inclusive workforce in an organisation that values its people
• A member of the National Police Healthcare Scheme, offering affordable private healthcare to Officers, staff members and their families
• And finally, but perhaps most importantly, the opportunity to make a difference to the communities of Norfolk and Suffolk

Useful information before you commence an application

• National Insurance Number
• Full employment history including dates and any qualifications you may have attained.

If the role requires you to drive you will also be required to upload details from your full driving licence including photos.

Values

We are looking for people who share our values of caring, inclusive, courageous and learning.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Norfolk and Suffolk Police?

Norfolk and Suffolk Police have gained a reputation as pioneering and innovative forces, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Norfolk or Suffolk is the force for you.

Equality, diversity and inclusion

Norfolk and Suffolk Police are committed to equality, diversity and inclusion.

Our constabularies are committed to providing support for our under-represented and marginalised communities, including but not limited to Black, Asian and Minority Ethnic communities, disabilities, neurodiversity, gender and LGBT+ communities.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Norfolk and Suffolk constabularies are committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Eligibility Criteria

All Applicants must reside in the UK and have continuous residency for the past three years, rising to five years for certain roles. (The only exceptions are being stationed abroad through the Armed Forces or having taken extended holiday / travelled for a period of less than 12 months, where your UK residency has been maintained) Please refer to the job description for the residency requirements for this role.

Post is open to

• British Citizens
• Members of a European Economic Area (EEA) state who hold settled status under the EU Settlement Scheme.
• Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.

Disability confident leader commitment

We are committed to being a Disability Confident Leader. If you require any adjustments to support you during the application or selection process, please get in touch. You can contact us by email or telephone to discuss your needs in confidence, and we will be happy to help.

• Email:
• Phone: [phone]

We're proud to be a Disability Confident Leader and welcome applications from disabled people.

Under our 'Offer an Interview' commitment, we will invite disabled applicants to interview if they meet the essential criteria for the role. You'll be able to tell us if you'd like to be considered under this commitment by answering the relevant question in the application form.