Station Clerk East - Part-time (22.2 hours)

Norfolk and Suffolk Constabularies

Lowestoft

Hybrid

GBP 31,000 - 35,000

Part time

3 days ago

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Benefits offered by this job

24 days holiday per year

Flexibility to meet business needs

Local government pension scheme

Blue Light Card discounts

Training and mentoring

Employee Assistance Programme

Job summary

Norfolk and Suffolk Constabularies is seeking a Station Clerk for Lowestoft to handle public enquiries, support with administrative tasks and assist in releasing seized vehicles. This part-time role (22.2 hours per week) forms part of a standard contract and requires a flexible approach with strong customer service and IT skills.

The post is based at Lowestoft Police Station, with opportunities to work across Suffolk locations.

Qualifications

Proven experience in a customer service environment.
Proven ability to maintain records accurately, following set procedures.
Proven ability to organise workload, prioritising as necessary.
Demonstrate proven ability to work proactively using initiative and making appropriate decisions.
Proven ability to work as part of a team.
Ability to demonstrate effective communication skills, both written and verbal.
Demonstrate experience of IT skills, with a working knowledge of Microsoft Office.

Responsibilities

Engage with members of the public as a Station Clerk.
Handle general enquiries and release seized vehicles where applicable.
Work as part of a dynamic team with training on required platforms.

Skills

Customer service

Record keeping

Time management

Teamwork

IT skills Microsoft Office

Communication

Travel to Suffolk locations

Tools

Microsoft Office

Job description

Station Clerk East - Part-time (22.2 hours)

Job type: Police Staff

Contract type: Permanent

Assignment type: Standard Contract

Department: Suffolk County Policing Command

Location: Lowestoft Police Station (Uniform Suffolk)

The recruitment criteria for all posts are subject to workplace adjustments in line with the Constabularies' policies and duties under the Equality Act 2010.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Modern Workplace Business Category

1: On Premise

Category 1: On Premises

Roles/functions are based on premises

Category 2: Hybrid

Elements of the role require regular presence on premises

Category 3: Hybrid (Homeworker)

The core function of the role can be delivered all/predominately from home, but attendance of premises will be required for specific purposes

Category 4: Contracted Homeworker

The circumstances for someone being a contracted homeworker will be by exception

Grade / Rank: Band D

Salary range: £30,897 - £34,662

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Weekend Working Enhancement: Weekend enhancement

Weekend work will be paid at the usual hourly rate plus an additional one half of that rate (time and a half).

Hours per week: 22.20

Closing date: 10/11/2026, 17:00

Job description

An opportunity to work in a forward facing role engaging with members of public as a Station Clerk.

This position will be based at Lowestoft and will involve tasks ranging from general enquiries from the public to dealing with releasing seized vehicles that have previously had no insurance. Working as part of a dynamic team you would be required to be flexible in your approach with good inter personal skills. As you will see from the role profile there are several platforms you will be required to be competent on for which training will be provided.

Essential criteria

Proven experience of working in a customer service environment
Proven ability to maintain records accurately, following set procedures
Proven ability to organise workload, prioritising as necessary
Demonstrate proven ability to work proactively using initiative and making appropriate decisions.
Proven ability to work as part of a team
Ability to demonstrate effective communication skills, both written and verbal
Demonstrate experience of IT skills, with a working knowledge of Microsoft Office
The ability to travel to other locations within Suffolk as necessitated by the exigencies of the service.

Desirable criteria

Geographical knowledge of Suffolk
Previous experience of working in a Police environment.

Hours are offered as 22.2 hours (3 days) per week, on a permanent contract.

Benefits

24 days holiday per year in addition to public holidays (rising to 29 days after five year's service)
Opportunities to work flexibly, subject to business needs
Option of joining the local government pension scheme
Option of joining the sports & social staff association and UNISON and enjoying the benefits these provide
Access to the Blue Light Card with 100s of discounts
Paid-for training is available as is the opportunity to have mentoring, in a workplace where development is encouraged
Access to an Employee Assistance Programme (EAP) A confidential service, available 365 days a year, 24/7, free of charge which can provide around the clock support and guidance to help you manage work and personal stressors, as well as support you through lifestyle changes
Support Networks that provide information and opportunities to share experiences as well as offering advice and support to members
A diverse, equal and inclusive workforce in an organisation that values its people
A member of the National Police Healthcare Scheme, offering affordable private healthcare to Officers, staff members and their families
And finally, but perhaps most importantly, the opportunity to make a difference to the communities of Norfolk and Suffolk

We are looking for people who share our values of caring, inclusive, courageous and learning.

Why work for Norfolk and Suffolk Police?

Norfolk and Suffolk Police have gained a reputation as pioneering and innovative forces, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's life, variety and the chance to broaden your experience, then Norfolk or Suffolk is the force for you.

Equality, diversity and inclusion

Norfolk and Suffolk Police are committed to equality, diversity and inclusion.

Our constabularies are committed to providing support for our under-represented and marginalised communities, including but not limited to Black, Asian and Minority Ethnic communities, disabilities, neurodiversity, gender and LGBT+ communities.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Norfolk and Suffolk constabularies are committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Eligibility Criteria

All Applicants must reside in the UK and have continuous residency for the past three years, rising to five years for certain roles. (The only exceptions are being stationed abroad through the Armed Forces or having taken extended holiday / travelled for a period of less than 12 months, where your UK residency has been maintained) Please refer to the job description for the residency requirements for this role.

This post is open to

British Citizens
Members of a European Economic Area (EEA) state who hold settled status under the EU Settlement Scheme.
Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.

We are committed to being a Disability Confident Leader

If you require any adjustments to support you during the application or selection process, please get in touch. You can contact us by email or telephone to discuss your needs in confidence, and we will be happy to help.