Station Assistant

WM Trains Limited; Coventry; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Defined benefit pension from day 1

Free travel on WM trains

Cycle to work scheme

Retail discount portal

24/7 Virtual GP

Employee Assistance Programme

Job summary

WM Trains Limited in Nuneaton is seeking a Station Assistant to deliver excellent customer service, assist passengers, and help keep the station clean, safe and presentable. You will support the safe dispatch of trains and act as the face of WM Trains for travellers.

The role requires flexible weekend work, good IT, maths and English, and the ability to stay calm under pressure; age 18+ and safety-critical responsibilities apply.

Qualifications

• Customer-focused and proactive service.
• Excellent communication and ability to adapt style to audience.
• Flexible with hours, including weekends and early starts/late finishes.
• Ability to make decisions based on the situation.
• Good IT skills along with maths and English.

Responsibilities

• Work shifts including weekends with early starts and late finishes.
• Safely dispatch trains from the station platform following safety guidelines.
• Keep records of delays and events affecting train running plans.
• Provide assistance to passengers with disabilities when required.
• Conduct safety and health checks and security checks.
• Maintain a clean, safe, and presentable station environment.

Skills

Customer focus

Conflict management

Communication skills

Flexibility

Decision making

IT skills

Maths and English

Commute proximity

Job description

Station Assistant

Application Deadline: 3 September 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Nuneaton

Reporting To: Bev Deeley - LNR North

Compensation: £26,320 rising to £31,706 upon completion of probation

Description

The Station Assistant provides comprehensive customer service and care at Nuneaton station to maximise revenue income and to help maintain a clean, safe and presentable environment . You will be responsible for the safe dispatch of trains from the platform, be the face of WM Trains in helping with customer travel queries and ensure the station is clean, tidy and safe.

If successful you may be invited to complete a short video interview. As this role is safety critical, you will then be invited to complete online psychometric testing. Please note the anticipated start date will be early November 2026.

What does the job involve?

• Working shift patterns which will include weekends, with early starts and late finishes
• Safely dispatching trains from the station platform – following strict safety guidelines
• Keeping a record of delays, train re-platforming and other events that could affect the train running plan
• Handling situations in a calm, customer focussed manner
• Conducting security checks along with health and safety check
• Providing assistance to passengers with disabilities – where required

What skills and experience do I need to do the job?

• Customer focussed – being presentable, approachable and proactive
• Comfortable managing conflict - remaining calm in difficult situations
• Great communication skills – able to flex your style to the audience
• Having flexibility – both with your hours of work and approach to work
• Be able to make decisions - based on the situation at the time
• Have good IT skills, along with a good level of maths and English
• Live within a reasonable commute of Nuneaton station – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running
• For safety reasons, you need to be aged 18 or older

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

What is the salary and benefits that come with the job role?

• Salary is £26,320 rising to £31,706 upon completion of probation
• A defined benefit pension from day 1 – one of the best in the UK.
• Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out. As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation. Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.