Standards Governance and Systems Manager

Rail Safety and Standards Board Ltd; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Standards Governance and Systems Manager to oversee the lifecycle of railway standards. This role involves managing governance processes, enhancing stakeholder engagement, and leading the use of a content management tool. You will drive process improvements and support digital transformation initiatives while ensuring excellent customer service. The company values staff development and offers flexible working arrangements, making it an exciting opportunity for those passionate about the rail transportation sector.

Benefits

Flexible working arrangements

Medical cover

Travel schemes

Pension plan

Qualifications

• Experience in governance and process management is essential.
• Strong analytical skills for large datasets and trend analysis.
• Proficiency in Microsoft Office 365 is required.

Responsibilities

• Manage processes supporting standards governance and monitor performance.
• Provide excellent support to stakeholders as a subject matter expert.
• Design and implement process improvements and oversee user acceptance testing.

Skills

Governance and process management

Content management systems (CCMS)

Stakeholder engagement

Analytical skills

User acceptance testing

Microsoft Office 365

Communication skills

Problem-solving abilities

Job description

Standards Governance and Systems Manager

Join to apply for the Standards Governance and Systems Manager role at RSSB

Role summary

As a Standards Governance and Systems Manager (internally known as Senior Standards Manager), you will manage end-to-end processes throughout the lifecycle of railway standards, acting as the primary contact for internal and external stakeholders. You will also lead the use of RSSB’s content management tool (Component Content Management System - CCMS).

Team overview

RSSB develops railway standards for Great Britain. Standards support the railway system, manage risks, open markets, and reduce costs. The Standards Management, Policy and Strategy team supports these activities through three workstreams: standards management, standards delivery, and policy and strategy.

Responsibilities

• Manage processes supporting standards governance, monitor performance, analyze trends, and recommend improvements.
• Provide excellent support and customer service to stakeholders, representing RSSB as a subject matter expert.
• Analyze and document current ('as-is') processes; design and implement improved ('to-be') processes with modeling; develop policies and procedures with automated workflows.
• Manage RSSB’s CCMS, develop training, promote best practices, and support digital transformation initiatives.
• Design and implement process improvements, oversee user acceptance testing of new tools and processes.
• Develop training materials for new tools and processes.
• Stay updated on best practices and emerging technologies for process improvement.
• Support RSSB’s commercial activities.

Qualifications

Essential:

• Experience in governance and process management.
• Experience with content management systems (CCMS) or requirements management databases.
• Stakeholder engagement and customer service experience; supplier relationship management.
• Analytical skills for large datasets and trend analysis.
• Understanding of app development, UX, and user acceptance testing.
• Strong organizational and prioritization skills.
• Proficiency in Microsoft Office 365.
• Effective influencing and communication skills.
• Adaptability and teamwork orientation.
• Accountability and problem-solving abilities.
• Customer-focused mindset.
• Ability to build credibility and trust with stakeholders.
• Timely decision-making skills.

We support staff development, diversity, inclusion, and offer flexible working arrangements and benefits including leave, medical cover, travel schemes, and a pension.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Rail Transportation